Moving on From Brick-And-Mortar Shops

Moving on From Brick-And-Mortar Shops

How do you view the changes happening in tyre retailing, the way it goes more and more digital?

This is the inevitable outcome of the internet and the ease it provides for researching tyre types, performance attributes, pricing and communicating with a tyre store. The Covid-19 pandemic has fast-forwarded consumer use and acceptance of online purchasing and communication with retailers, in general, so I think this will occur with tyre retailing. In the U.S., it is estimated that traditional brick-and-mortar retailers are seeing more than 15% of tyre revenues coming from online sales. This is likely to grow, although the majority of replacement tyres likely will continue to be sold and serviced in the more traditional manner of customers interacting with the tyre store directly. Tyre retailers will have to offer both online and in-store operations to be able to service all tyre customers. 

 

How do you see retailing strategies changing in the changing business environment? 

I think convenience will be the buzzword going forward. Thanks to the growth of general online sales, consumers are becoming accustomed to purchasing products and services via the Internet and having products delivered directly to their homes. This also applies to tyre sales and service. Tyre dealers will need to have an effective website that includes information on various tyres and brands, tyre pricing and the ability to make an appointment. Tyre consumers also will come to expect periodic updates via texts as their vehicles are being serviced. Customers choosing to sit in the waiting room while new tyres are installed or serviced will want to be able to connect to the shop’s Wi-Fi to do work or surf the Internet. The waiting room will need to be clean and inviting. In addition, there likely will be growth in mobile tyre retailing and service, where the tyre shop comes to customer, either at home or work. Why? For convenience.

 

How is TIA involved in this sector as an industry organisation?

The Tire Industry Association (TIA) serves the tyre retailing sector primarily in two ways. It offers certified tyre service training to tyre technicians and serves as a watchdog for tyre dealers concerning local, state and federal legislation that could negatively impact their businesses. Safety is the watchword when it comes to training, both for the technician as well as the vehicle owner. Over the past two decades, TIA has trained more than 200,000 tyre technicians worldwide on the proper ways to mount, demount and service all types of tyres. Through this, TIA training has helped raise the professionalism of the tyre service operation by teaching technicians the proper ways to service tyres. This in turn has helped make the driving public safer.

Through its Government Affairs efforts, TIA focuses on representing the interests of tyre retailers and the tyre industry in tyre-related legislative issues that could negatively impact the industry and the driving public. Each year, the association monitors scores of proposed bills and legislation and weighs in to fight for the best interests of the industry and tyre retailers.

The association also offers various member benefits that help tyre dealers reduce costs and better run their businesses. 

 

What is your take on online retailing? What are its advantages as well as disadvantages?

Online retailing is here to stay and will continue to grow. The advantages are obvious. It allows tyre customers to make tyre service appointments any time day or night, to research products, do comparison shopping all without leaving their own home. There is a lot of upside to online retailing. The tyre dealer gains from online retailing because it generates business in a sense automatically and helps in tracking sales and inventory. But there are downsides, as well.

Today, many tyre makers have begun selling tyres direct to consumers via the Internet, bypassing the dealers and using them only as installers. This has upset many dealers, as they lose out on the tyre sale and only generate revenue via the installation charge. Thus, it is crucial for tyre dealers to have their own online tyre operation, in addition to their brick-and-mortar stores, so when consumers are searching the Internet to purchase a tyre, the tyre dealership can not only make the tyre sale online but also schedule the installation. In addition, savvy dealers will use the opportunity to turn that installation customer into their own tyre and service customer in the future. 

Another downside to online retailing is it is more difficult for dealers to build a personal relationship with the customer. One of the strengths of the independent tyre shop is the development of personal relationships and trust with customers. This customer loyalty has served tyre dealers well for over 100 years and kept the independent tyre dealer as the No. 1 channel for the purchase of replacement tyres in the U.S. I don’t see that changing dramatically. Tyres are a major purchase for most consumers and most vehicle owners don’t understand these products. They rely on their trusted independent tyre dealer to guide them in selecting the right tyre at the right price. Online retailing makes developing and retaining that personal relationship more difficult, but I expect the entrepreneurial spirit of tyre dealers to find a way to overcome this issue. 

 

What is your take on tyre manufacturers doing their own retailing? 

There is nothing wrong with tyre manufacturers operating their own retail tyre store chains. Many do, although this does put them into a competitive situation with their own independent tyre dealer customers. Independent tyre retailers are used to various types of competitors, from tyre company stores, to auto dealerships, to mass merchandisers, to auto service shops and oil change outfits that sell tyres. Now they are contending with online tyre sellers. Historically, independent tyre stores have overcome their competitors through their deep knowledge of the tyre business, their business savvy, their close relationships with customers and ability to evolve and make decisions quickly. I don’t see this changing, even with the growth in online tyre retailing. (TT)

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    Bekaert Flags Off First Fleet Of LNG-Powered Trucks In India

    Bekaert Flags Off First Fleet Of LNG-Powered Trucks In India

    Bekaert has flagged off its first fleet of LNG-powered trucks in India in collaboration with GreenLine, the country’s leading provider of sustainable heavy trucking solutions. The joint initiative is aimed at supporting India’s vision for a gas-based economy and reducing the carbon footprint of road logistics.

    The foundation of the collaboration with GreenLine is a mutual dedication to operational innovation and ESG standards. Bekaert has the infrastructure required to trial this effort in Chennai and Halol, with plans to expand following a six-month learning period, thanks to GreenLine's LNG ecosystem, which is supported by real-time telemetry and a smooth refuelling network. It is anticipated that each LNG truck will save up to 24 tonnes of CO₂ a year, making a significant contribution to Bekaert's targets of 65 percent of sales coming from sustainable sources and carbon net zero by 2050.

    Dinesh Mukhedkar, Procurement Operations Lead – South Asia and Procurement Global Shared Service Centre Lead, said, “As part of our purpose, ‘Establishing the new possible’, and our ambition to lead in safe, smart and sustainable solutions, decarbonising logistics is an essential step. Heavy-duty transport contributes nearly 90 percent of emissions in Indian logistics. Switching to LNG helps reduce CO₂ by up to 30 percent and particulate matter by up to 91 percent compared to diesel. GreenLine’s mission and integrated support made them the ideal partner. Together, we are shaping a cleaner, more sustainable future for logistics in India.”

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      Trelleborg Tires To Display Advanced Tyre Solutions At Agrishow 2025

      Trelleborg Tires To Display Advanced Tyre Solutions At Agrishow 2025

      Trelleborg Tires is all prepped up to debut the ART1000, its first agricultural rubber track for high-powered machinery, at the upcoming Agrishow 2025, the largest agribusiness trade show in Latin America. The company will also display its TM150 CFO tyre, which is developed for a new generation of sprayers, along with a wide selection of products designed for modern farming. The event is scheduled to be held from 28 April to 2 May in Ribeirão Preto (SP), Brazil.

      Trelleborg Tires enters the agricultural rubber track market with the ART1000, a tyre designed for high-horsepower machines. In addition to optimizing vehicle economy and offering additional strength and long-lasting durability, the ART1000 is engineered for remarkable adaptability and mobility of agricultural machinery in all operating circumstances. Its track design incorporates cutting-edge tread bars that reduce soil compaction, encouraging nutrient absorption and robust root development. In demanding high-pull applications, the high self-cleaning capability maximizes overall performance and lowers operating costs by improving ride quality and increasing traction. Even in the most demanding agricultural settings, ART1000's exceptional wear and cut resistance is ensured by its cutting-edge engineering and sophisticated rubber compounds.

      The TM150 CFO series, which comes in sizes VF380/90R46 and has both VF (Very High Flexion) and CFO (Cyclic Field Operations) technology, is also making its debut in Brazil. CFO allows for greater load capacity during cyclic operations at up to 30 kmph when installed on contemporary, powerful sprayers. Because of its unique internal construction, the TM150 can operate at lower pressures, increasing its ground footprint, reducing soil compaction, and improving traction.

      At Booth #E8b, Trelleborg will also display a range of high-performance tyre solutions including PneuTrac, a hybrid between a radial agricultural tyre and a track designed for smooth navigation in vineyards and orchards, the multi-award-winning TM1000 ProgressiveTraction tyre and the company’s patented agricultural TW rim profile for contemporary tractors, combines and harvesters.

      Marcelo Natalini, President at Yokohama TWS South America, said, “Trelleborg Tires brings innovation from the soil up, delivering high-performing tyre solutions to boost productivity and protect their land. At Agrishow 2025, agri professionals will have the chance to connect with our tyre experts on site and see these technologies live, from the new ART1000 rubber track to our most advanced tyre ranges, designed to handle the challenges of next-generation machinery and modern field operations.”

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        Goodyear Plans Strategic Review of India Unit's Farm Tyre Business

        Goodyear Tyre & Rubber

        Goodyear Tyre & Rubber is conducting a strategic review of the farm tyre business at its Indian subsidiary, signalling potential changes as the US manufacturer evaluates its global operations.

        The Indian unit disclosed in a regulatory filing that its board has acknowledged communication from its American parent regarding the review. Goodyear will be examining "all strategic, operational and financial opportunities" related to the agricultural tyre business, according to the statement filed under SEBI disclosure requirements.

        The Ohio-based tyre maker has not indicated any specific plans or timeline for the review. The company cautioned that there is "no assurance that the strategic review will result in the implementation of any transaction."

        This move is part of Goodyear's broader efforts to optimise its global portfolio amid challenging market conditions in the automotive sector.

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          Kumho Tire To Open First European Tyre Plant

          Kumho Tire To Open First European Tyre Plant

          As part of a strategic effort to increase its presence in the region's premium original equipment (OE) market, Kumho Tire has confirmed its plans to establish its first tyre production facility in Europe by 2027.

          The company has shortlisted Poland, Serbia and Portugal as possible locations for the plant, which is projected to need an investment of more than KRW1 trillion (USD 705 million). The decision is closely linked to Kumho’s ambition to strengthen its partnerships with European automakers and was revealed by Kumho Tire CEO during the South Korean premiere of Kumho's new Ecsta Sport tyre line.

          Kumho has recently secured OE supply contracts with major brands such as Mercedes-Benz, BMW and Volkswagen Group. At the moment, Kumho runs eight tyre production plants in China, Vietnam, South Korea and the US. Its capacity to compete in the premium OE market, however, has come to be perceived as being constrained by the absence of a European production base. Through the benefits of local production, the new facility will improve response to European client requests, save freight costs and shorten delivery times, all of which will strengthen the company's partnerships.

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