As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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Sri Trang Agro-Industry Public Company Limited (STA) has been honoured with the ‘Highest Revenue Business – Southern Region’ award at the Prachachat Business Awards 2026. The recognition, presented during a ceremony at Paragon Hall in Bangkok on 28 May 2026, is based on performance metrics and tax contributions evaluated by Prachachat Business News, the Department of Business Development and Creden Asia Company.

This accolade underscores STA’s pivotal role in advancing Thailand’s natural rubber sector and its dedication to sustainable, stable growth. The company continues to enhance competitiveness and operational efficiency while generating value for stakeholders, including farmers, partners, employees and investors. Amid global industry shifts, STA is committed to raising domestic rubber standards and strengthening its international market position.

The organisation prioritises responsible supply chain management, transparency and strong corporate governance. By integrating digital platforms and artificial intelligence, STA is modernising data connectivity across its operations, facilitating the industry’s transformation into the digital age and ensuring long-term resilience.

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Doublestar Tire showcased its European-market product portfolio at The Tire Cologne 2026, held in Germany from 9 to 11 June. The international exposition drew specialists from more than 100 countries and served as a venue for presenting sector-wide progress in sustainable manufacturing, intelligent production systems, and advanced material science. For Chinese tyre makers, the fair represents a strategic avenue into the European arena, and the company used this opportunity to reinforce its commercial momentum within the region.

Visitor interest at the manufacturer's stand remained high throughout the event, with many industry peers examining the aesthetic qualities and technical specifications of the displayed items. Product offerings fell into two principal categories, heavy-duty solutions and light-vehicle tyres, each engineered to satisfy distinct operational demands prevalent across European roads.

Among the commercial range, the DLD816 all-weather tyre emerged as a notable entry for extended haulage operations. Its construction incorporates cold-weather features and a reformulated rubber layer that extends operational lifespan, while closely spaced tread patterns furnish dependable grip under varied climatic circumstances. Stopping distance reductions on frozen surfaces received particular attention from logistics professionals.

The passenger side featured the DSU08 summer variant, which employs refined dynamic control architecture to harmonise acoustic comfort with responsive steering and durable construction. With a newly operational production facility in Cambodia complementing its European launch, the enterprise continues to cultivate its overseas standing through sustained client engagement and incremental market development.

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Continental is showcasing an expanded military tyre portfolio at Eurosatory 2026 in Paris, with exhibits on display in Hall 5B at Booth A197. The lineup addresses a broad spectrum of operational needs, ranging from lightweight off-road vehicles to heavy logistics trucks and tactical deployment units, with a focus on maintaining mobility across difficult terrain, extreme loads and high-speed conditions.

Trade visitors to the Continental stand can examine flagship products such as the SOT Traction for heavy tactical platforms, the HCS for medium tactical and logistics vehicles and the Grabber X3 for light off-road applications. Each tyre is engineered for dependable performance on soft ground and in rugged environments, while the company’s sales representatives remain on-site throughout the event for individualized consultations to match specific mission profiles with appropriate tyre solutions.

Tyres in this category are distinguished by specialised tread designs, reinforced load-bearing capacities and adjusted speed ratings, alongside rugged constructions that ensure reliability during off-road operations. Continental develops these products through close cooperation with global customers, including national armed forces and original equipment manufacturers, integrating real-world operational feedback into the design process.

The company is actively broadening its defence-oriented tyre range, with all models conforming to stringent international standards for durability, safety and performance under extreme conditions. Longstanding partnerships in the military sector inform continuous product refinement, incorporating direct input on performance requirements. Eurosatory, held biennially in Paris, serves as a premier global venue for defence and security technology, drawing manufacturers, suppliers, military leadership and international delegations.

Matthis Riekemann, Project Lead at Continental responsible for developing the company’s military tyre business, said, “Eurosatory provides the ideal platform to present our expanded tyre portfolio for military vehicles. With our extensive experience in the tyre industry, technological expertise and global presence, as well as our distribution and service network, we deliver advanced tyre solutions that are precisely tailored to our customers’ needs.”

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Michelin has expanded its retail network in Rajasthan by opening a new Michelin Tyres & Services outlet in Bikaner. The facility results from a partnership with Bhagwati Tyres and is situated on Jaipur Road near the Khatu Shyam Temple. This location is intended to improve regional access to the company’s premium tyre products and advanced automotive care.

The 7,000-square-foot establishment functions as a contemporary mobility hub with customer-focused infrastructure. Shoppers can find high-end tyres for passenger cars and two-wheelers, while on-site technicians provide wheel alignment, balancing and nitrogen inflation. The official opening ceremony featured Annu Mehla, the North and East B2C regional sales head, alongside representatives from Bhagwati Tyres.

Bhagwati Motors Nokha Private Limited has operated in Rajasthan since 2006 and possesses more than 20 years of local market experience. The firm has made substantial investments in spacious retail spaces to elevate the tyre buying experience. Through its collaboration with Michelin, the enterprise seeks to offer tyre solutions that emphasise safety, longevity and strong performance, thereby aiding the region’s automotive sector.

Shantanu Deshpande, Managing Director, Michelin India, said, “As mobility aspirations continue to evolve across India, we are seeing growing demand for premium products and high-quality automotive services beyond traditional metropolitan markets. Bikaner represents an important growth market for Michelin in Rajasthan, driven by increasing vehicle ownership and a rising appreciation for performance and safety. This expansion is aligned with our plans to introduce Made-in-India passenger car tyres, reinforcing our commitment to delivering globally benchmarked products tailored for Indian consumers.”

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