As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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Continental has expanded its ContiTread product line by introducing the HDL 5 EP, a new long-haul drive retread engineered to meet the rigorous demands of modern fleet operations. This next-generation offering is designed to deliver consistent performance while simultaneously improving fuel economy and reducing the overall cost per kilometre for commercial carriers.

The retread incorporates a five-rib tread architecture that ensures reliable traction across extended highway routes. Its specially optimised contact patch, working in conjunction with V-shaped grooves, promotes uniform rubber wear, thereby prolonging the service life of the tread and enhancing the return on investment for each retreading cycle. The tyre is currently produced in sizes 220, 230 and 240, all featuring a uniform tread depth of 21/32.

By focusing on increased durability and operational uptime, Continental positions the HDL 5 EP as a sustainable and intelligent choice within its broader ContiTread portfolio. The tyre aims to provide a practical solution for fleets seeking to balance high performance with long-term efficiency in challenging over-the-road environments.

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Galaxy, a leading global brand of construction, earthmoving and material handling tyres, has announced its entry into the rapidly expanding UTV and ATV market. The company is launching two flagship product lines, the Hulk PSX and the Everest PSX, which build upon the firm’s century-long heritage in engineering high-performance tyre solutions.

The new tyres are specifically engineered for off-road and utility applications, promising superior durability, extended service life and enhanced traction on challenging surfaces. Both ranges also prioritise puncture resistance, stability and ride comfort, catering to a diverse array of recreational and operational needs.

The Hulk PSX is positioned for off-road enthusiasts, featuring a durable compound for longevity, tough sidewalls to resist cutting and a radial construction that supports high-speed performance. Its design includes shoulder blocks for improved cornering, a deep tread for traction, and a high tread-to-void ratio for stability, with various sizes available for 12- and 14-inch rims.

Conversely, the Everest PSX targets utility-focused users, offering resistance to cuts and abrasions, reduced vibration through pattern continuity and strong wet-surface grip. It includes rim protection and puncture-resistant features to ensure durability and is offered in multiple sizes for 12-, 14- and 15-inch rims to suit a wide range of UTV configurations.

Dyutiman Chattopadhyay, Chief Technology Officer, Yokohama-ATG, said, “Building on its 100+ years legacy, Galaxy’s entry into the UTV/ATV category is a strategic step in strengthening its presence globally. These tyres are designed to meet the evolving needs of customers seeking performance, reliability and durability in extreme conditions.”

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Bridgestone has issued a comprehensive advisory for motorists confronting the perils of summer heatwaves, which present significant challenges for both drivers and their vehicles. The combination of scorching tarmac, fully laden holiday luggage and extensive motorway travel can subject tyres to extraordinary strain. In response, the tyre manufacturer has outlined essential precautions to enhance road safety during elevated temperatures.

When temperatures climb beyond 30 degrees Celsius, the company emphasises the need for drivers to prioritise personal wellbeing. Adequate hydration and regular respite are paramount, as excessive heat can impair concentration and slow reaction times. Experts suggest scheduling a break at least every two hours, while seeking shaded parking areas is recommended to curb heat accumulation inside the vehicle.

Beyond passenger comfort, Bridgestone highlights critical technical considerations for hot weather. Tyres are particularly susceptible to added stress, prompting the company to urge pre-trip inspections. Prior to lengthy excursions, tyre pressure should be checked when cold, as heavier holiday loads require adjustment. Under-inflation can exacerbate heat generation, adversely affecting wear, stability and braking distances, with specific pressure guidelines often available for laden vehicles.

Driving behaviour requires modification under these conditions. High speeds on hot road surfaces generate significant additional heat within tyres, a risk that escalates with a full vehicle or trailer. Bridgestone counsels motorists to moderate speed and adopt a smooth driving style. A visual inspection for cracks, bulges or embedded debris is also imperative, as high temperatures intensify the effects of damage, with older tyres being especially vulnerable.

The advisory also addresses unpredictable summer weather, where heatwaves can abruptly give way to thunderstorms and heavy rain. The sudden shift from hot tarmac to a wet surface places tremendous demands on tyres and drivers. Maintaining sufficient tread depth and equipping the car with high-performance summer tyres is essential for effective water dispersal and control during these sudden changes.

Bridgestone points to its Turanza 6 tyre as a solution for these demands, offering excellent wet grip and short braking distances on wet roads. This premium touring tyre also provides enhanced driving comfort, improved mileage and optimised fuel efficiency. Motorists can therefore navigate changeable summer weather with heightened confidence and peace of mind.

Andy Mathias, Head of Marketing, North Europe, said, “The high temperatures we are currently experiencing in many parts of Europe pose particular challenges for drivers and vehicles. This makes it all the more important to pay special attention to road safety. With well-maintained tyres, regular checks and anticipatory driving, motorists can significantly improve their own safety and that of their passengers.”

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The Alliance for the Future of Tires (AZuR) is broadening its international footprint with a new European project group focused on tyre retreading. An inaugural online meeting for this initiative is scheduled for 22 July 2026, marking the first step in creating a pan-European network uniting companies, research bodies and sector specialists.

Retreading extends the lifespan of premium tyre casings, conserving raw materials and reducing CO₂ emissions while supporting Europe's circular economy. The sector faces regulatory shifts, including the ESPR Regulation, the Digital Product Passport and heightened traceability mandates.

The AZuR project group will serve as a permanent forum for retreaders, tyre makers, equipment suppliers, research institutes and associations. The agenda prioritises innovation, digitalisation, legislation, best practices and joint ventures, with the kick-off session defining the group's mission, thematic focus and structure.

The online meeting via Microsoft Teams on 22 July from 10:00 AM to 12:00 PM CEST invites existing AZuR partners and new European stakeholders. Retreaders, manufacturers, academic institutions and associations are encouraged to participate and shape the platform from its inception.

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