The Rough Trek: The Journey of ISO 9001 and Quality Management

The Rough Trek: The Journey of ISO 9001 and Quality Management

As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • Systems approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

Bridgestone Partners With Academic Institutions To Boost Natural Rubber Sustainability Through Genetic Analysis

Bridgestone Partners With Academic Institutions To Boost Natural Rubber Sustainability Through Genetic Analysis

Bridgestone has initiated a collaborative research project with Universitas Indonesia, Public University Corporation Yokohama City University (Yokohama City University), and Public University Corporation Maebashi Institute of Technology (Maebashi Institute of Technology) focused on the genetic analysis of para rubber trees. The partnership draws on tree samples and genetic data from Bridgestone’s own natural rubber farm in Indonesia, combined with the advanced capabilities of the academic institutions. The primary goal is to develop a marker assisted selection technique that can identify elite trees, characterised by high and stable yields, at an early stage. A formal signing ceremony took place at Universitas Indonesia on 7 April to mark the beginning of this joint effort.

Sustainability is central to Bridgestone’s management philosophy, reflected in its business model that links operations to carbon neutrality, a circular economy and nature positivity across the entire value chain from production to renewal. This research directly supports that vision by aiming to improve the sustainability of natural rubber. Ultimately, the company seeks to contribute to a more circular and regenerative business model where natural rubber production becomes increasingly efficient and environmentally responsible.

A stable supply of natural rubber is essential for tyre manufacturing and safe mobility, yet para rubber trees grow only in narrow equatorial bands and face threats from climate change and disease. With global vehicle ownership rising, demand for natural rubber is increasing, creating pressure to boost productivity without expanding farmland into forests. Bridgestone has therefore pursued multiple technological paths, including disease diagnostics and big data driven planting optimization on limited land. The company also supports smallholder farmers by sharing these technologies and providing training based on know‑how from its own farms, thereby enhancing productivity, improving livelihoods and strengthening the long-term sustainability of natural rubber.

In this specific research initiative, Bridgestone supplies latex samples and existing genetic information from its rubber trees. Universitas Indonesia handles the extraction of DNA and RNA data, while Yokohama City University and Maebashi Institute of Technology perform genetic analyses to pinpoint genes linked to rubber productivity. Together, they will build a marker assisted selection method for rapid, high-precision identification of elite trees, significantly shortening traditional breeding timelines that once took decades. After validating the technology and establishing propagation and nursery systems, Bridgestone plans to replace ordinary trees with elite varieties over the medium to long term, thereby raising productivity and stabilising yields within finite land resources.

Prof Dr Tito Latif Indra, M.Si, Dean of the Faculty of Mathematics and Natural Sciences, Universitas Indonesia, said, "In this project, the Faculty of Mathematics and Natural Sciences, Universitas Indonesia (FMIPA UI), will play a key role in supporting the scientific framework of the project by leveraging its expertise in molecular biology and genetic data acquisition. This collaboration is such an important foundation in strengthening FMIPA UI's academic contribution in impactful global research. Through research in the field of sustainable natural resources, we are trying our best to reinforce the ecosystem of global natural rubber production and provide significant innovation to support sustainable rubber plantations in Indonesia."

Yukihisa Shimada, Director, Kihara Institute for Biological Research, Public University Corporation Yokohama City University, said, "In this project, Yokohama City University will serve as a strategic and technical advisor, supporting collaboration with Indonesian government agencies and the establishment of research infrastructure. Through international collaboration, we will drive high-precision genome analysis and the selection of promising lines, contributing to the creation of scientific knowledge for sustainable resource use."

Kensuke Nakamura, President, Public University Corporation Maebashi Institute of Technology, said, "In this joint research, Maebashi Institute of Technology will lead the bioinformatics analysis, contributing to the advancement of natural resource research through a data-driven approach. As a public university, we are dedicated to fostering both locally grounded research and international research partnerships. By leveraging these strengths, we seek to generate impactful knowledge that will contribute to building a more sustainable society."

Masashi Otsuki, Executive Director, Institute of Advanced Technology, Bridgestone Corporation, said, "By co-creating with stakeholders across the natural rubber industry and promoting the sustainable use of natural rubber, Bridgestone strives to achieve the corporate commitment of ‘Ecology: Committed to advancing sustainable tire technologies and solutions that preserve the environment for future generations’ described in its Bridgestone E8 Commitment.

Pirelli Engineers Bespoke P Zero R Tyres For New Audi Rs 5 And Rs 3 Competition Limited

Pirelli Engineers Bespoke P Zero R Tyres For New Audi Rs 5 And Rs 3 Competition Limited

Pirelli has created bespoke versions of its P Zero R tyre for the new Audi RS 5 and the RS 3 competition limited, aiming to deliver everyday driving pleasure without sacrificing track capability. Special emphasis is placed on superior grip and shorter braking distances. Drawing on over 25 years of collaboration with Audi Sport, these fitments reflect experience gained from developing tyres for high-performance SUVs and the sportiest sedans.

Audi’s main target was braking performance, and the P Zero R was engineered to approach Pirelli’s semi slick Trofeo R. This results in extremely short stopping distances with rapid deceleration even under demanding conditions. Pirelli’s German R&D centre worked with Milan headquarters on a new compound that performs well even when cold, responding to Audi’s request for safety during deceleration. Though nearing track-oriented products, the P Zero R remains suitable for daily use.

The RS 3 competition limited celebrates 50 years of the five-cylinder engine. Two tyre options are available: the standard P Zero R provides strong grip on dry and wet roads, while the P Zero Trofeo R semi slick is designed mainly for track driving. Its motorsport derived rubber delivers exceptionally high dry grip, stability and short braking distances. Development used digital simulation at both companies, with physical tests later validating data on circuits like the Nürburgring Nordschleife.

The Audi RS 5, the brand’s first high-performance plug-in hybrid, required a new High Load tyre size. Pirelli reinforced the P Zero R’s structure to handle the hybrid components’ extra weight while maintaining driving precision. This partnership, symbolised by the R0 marking, began with the original RS 4 25 years ago and continues with record setting Nürburgring performances in 2024 by the RS 3 with Trofeo R and the RS Q8 performance with P Zero.

Steffen Bamberger, Head of Technical Development at Audi Sport GmbH, said, “The tyre is the only connection between the vehicle and the road surface. Therefore, it plays a significant role in chassis development, especially in our RS models, where excellent handling has paramount importance. Plus, a close, collaborative partnership is essential to achieving this level of performance.”

TYRESYSTEM Enhances AZuR's Value Chain With Digital TPMS Expertise

TYRESYSTEM Enhances AZuR's Value Chain With Digital TPMS Expertise

TYRESYSTEM, functioning as the digital arm of AZuR partner RSU, has made Tyre Pressure Monitoring System (TPMS) its central pillar of expertise. This unit moves beyond simple product sales by offering specialised training focused on tyre pressure monitoring systems. Their inventory is substantial, featuring over 500 sensors designed to accommodate a wide spectrum of vehicle types, and this hardware is supported by complementary valves, service kits and diagnostic programming tools.

The importance of this focus became legally binding on 1 November 2014, when TPMS became mandatory for cars, motorhomes and off-road vehicles. For workshop operators, a neglected sensor is a serious liability, as it not only creates a safety hazard but also guarantees a failed roadworthiness test like the TÜV. Consequently, the seasonal tyre change has evolved into a critical checkpoint where technicians must rigorously inspect sensor batteries and overall condition to ensure compliance.

To address this industry need, TYRESYSTEM acts as a holistic online wholesaler for tyres, rims and complete wheels. Recognising that hardware alone is insufficient, they established the TyreSystem Academy to deliver practical TPMS training through both online and on-site courses. This educational push helps workshops master modern tyre complexity. Correctly maintained TPMS systems preserve optimal pressure, reduce tread wear and extend tyre life, directly supporting resource conservation and a functioning tyre circular economy within the AZuR network.

Parcours Launches Carbon Wheels With Vibration-Reducing VibraCORE Technology

Parcours Launches Carbon Wheels With Vibration-Reducing VibraCORE Technology

Parcours, a British wheel brand specialising in aerodynamic, wind-tunnel-tested carbon wheelsets for road, gravel and triathlon cycling, has launched the Strade GT, the debut model in its new GT Series. At the heart of this wheelset lies VibraCORE, a technology developed alongside Lineat and Nottingham Trent University. VibraCORE embeds Lineat’s reclaimed aligned carbon fibre material, known as AFFT, directly into the rim’s spoke bed. This structural integration reduces vibration at its source rather than simply damping it after transmission begins.

The principle behind VibraCORE is straightforward: less vibration reaching the rider means less fatigue, allowing for longer, faster rides. Not all vibrations affect the body equally. Certain frequencies are either amplified by the human body or directly contribute to muscle exhaustion. VibraCORE targets these specific ranges, absorbing and dissipating vibrational energy before it travels through the wheelset to the rider. This approach directly addresses the harsh, high-frequency ‘road buzz’ that makes rough roads particularly draining.

In practical testing at standard road tyre pressures, VibraCORE reduces root mean square vibrational energy by an amount equivalent to lowering tyre pressure by roughly 10 to 15 psi. Crucially, this benefit comes without the usual penalties of softer tyres, such as reduced rolling efficiency or compromised handling precision. As a result, the Strade GT delivers a calmer, more controlled ride over long distances while retaining the stiffness, responsiveness and aerodynamic performance expected from a high-end wheelset.

To verify these claims, Parcours partnered again with Nottingham Trent University for controlled real‑world testing across multiple riders and surfaces. Using vibration sensors and frequency domain analysis based on power spectral density, the data showed that rims with VibraCORE reduced vibration energy by 19 to 23 percent compared to identical rims without the technology. This translates directly into a noticeably smoother ride on rough terrain and lower cumulative fatigue over extended rides.

Beyond comfort, the Strade GT represents an evolution of Parcours’ existing Strade platform. Its rim profile is optimised around a 30‑mm tyre, outperforming the previous model by 3.2W at 48 kmph, improving handling stability by 15 percent and achieving a weight of just 1,130g. VibraCORE also enables the use of lightweight Alpina Carbolite carbon spokes. Although sustainability is not the primary goal, the technology incorporates recycled carbon from Lineat’s AFFT process. Parcours is now developing a full circular pathway so that carbon recovered from old wheels, including those from its Crash Replacement Programme, can be reprocessed into VibraCORE components for future wheelsets. In this way, the Strade GT proves that speed and comfort need not be opposing forces.