As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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A new industry initiative is highlighting the indispensable role of advanced conveyor belts, positioning them as a critical yet often overlooked technology underpinning the global economy. The German Rubber Industry Association (wdk), through its campaign ‘Rubber – We save the world!’, is emphasising the sophisticated engineering of these systems.

According to Volker Krings, Chief Chemist of the association in Frankfurt am Main, these belts function as a combined pathway and container, a duality made possible only through the complex integration of rubber, thermoplastics and plastics, reinforced with steel cables or textile fabrics. This core structure is supported by a system of rubber-coated rollers, drums and scrapers.

While the public most commonly encounters these systems at airport luggage carousels or supermarket checkouts, their most significant applications operate largely out of sight, pointed out Krings. They are the backbone of logistics in parcel sorting centres and are deployed on a massive scale in the mining and raw materials sectors. In these industries, extensive conveyor networks transport immense volumes of ore, coal and gravel over vast distances, both underground and on the surface. Their utility further extends to agriculture, food processing and automotive manufacturing.

The environmental and economic argument for these systems is compelling. Conveyor belts represent the most cost-effective method for moving large quantities of bulk goods. By assuming this burden, they significantly reduce the volume of heavy truck and rail traffic, leading to direct benefits for road infrastructure and the environment. The German production of these belts is a high-tech field, where ongoing optimisation of rubber compounds and belt architecture continues to drive down the energy consumption of the entire conveyor system.

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In recognition of its industry-leading water conservation efforts, Apollo Tyres’ Chennai facility has been honoured with the first prize in the National Water Awards (for 2024) within the Best Industry category. The President of India presented the award to the plant’s Head of Engineering, Mushtaq Mohammad Khan, at a formal ceremony.

The company attributes this success to its comprehensive 7R Strategy – encompassing Reduce, Reuse, Recycle, Replace, Rethink, Refuse and Regenerate – and the 3M Principles of Measure, Monitor and Manage. This framework facilitated a notable 38 percent decrease in Specific Fresh Water Consumption from the 2022 to 2026 financial years. The national award is viewed as a direct affirmation of the company's strategic commitment to sustainable water stewardship and its long-term vision for responsible manufacturing.

This achievement underscores the effectiveness of the company's environmental processes and the dedication of its teams. Apollo Tyres has expressed its intention to continue pursuing advanced sustainability initiatives to ensure future water security.

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In a significant strategic expansion, Point S, one of the world’s largest independent tyre and automotive service networks, has introduced its first proprietary line of truck tyres. The official launch occurred at the Solutrans exhibition in Lyon, representing a major advancement in the company's deep involvement with the commercial vehicle industry. Already a well-established force in the truck tyre markets of Europe and North America, Point S is leveraging its expertise to introduce the Point S Tyres Truck range. This initiative is seen as a disruptive move in the international sector, extending the group's reputation for quality and its independent ethos to a wider base of transport professionals.

The comprehensive range consists of eight key sizes, all certified with the Three-Peak Mountain Snowflake (3PMSF) symbol, guaranteeing reliable winter performance and year-round usability. Two notable products within the line are the Mixed Service tyre, designed for extreme conditions with optimised durability and stone penetration resistance, and the Regional Haul tyre, noted for its versatility, robustness and full 3PMSF certification across all sizes. Production for these tyres will be handled by a premium truck and bus radial manufacturer based in Poland and Turkey. A key logistical benefit for Point S members is the ability to combine orders from both production facilities into a single shipment, enhancing ordering flexibility and overall supply chain efficiency.

This new private label range is engineered to provide long-lasting value for independent retailers, featuring high-performance solutions that are both regroovable and retreadable. By moving into the truck tyre segment, Point S now offers its global network of members a complete portfolio that previously included only passenger and premium tyres. This empowers members to more effectively and competitively serve fleet operators and other clients with a compelling price-to-performance ratio.

Fabien Bouquet, CEO, Point S International, said, “This launch represents a key step in our journey to support our members and their customers with complete mobility solutions. Transport professionals need tyres that deliver performance, durability and value, which is exactly what this range delivers. It also marks an important milestone in our long-term strategy to strengthen our position in the commercial vehicle sector and to bring more innovation, choice and independence to the truck tyre market.”

Emilie Faure, International Private Labels Product Manager, said, “From the outset, our goal has always been to replicate the strategy and success of our Point S Tyres passenger car range by extending it to the commercial vehicle market with the launch of Point S Tyres Truck. To support this development, we involved selected Point S members and some of our small and medium-sized fleet clients from various countries to test the product. Initial feedback has been extremely positive, with testers particularly impressed with the range’s performing, as well as its quality and competitiveness in real-world operations.”

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According to Tyres Europe's sales data for the Q3 and the first three quarters of 2025, the overall tyre market has demonstrated general stability. Adam McCarthy, the organisation's Secretary General, reported that despite this, demand for Truck and Bus tyres has remained persistently weak. Cumulative figures for the year so far indicate that total tyre volumes are lower than those recorded during the same period in 2024.

Within the Consumer segment, third-quarter sales were stable, yet they reflect a slight decrease for the year to date. A notable trend is the shifting consumer preference away from summer tyres and towards all-season and winter products. The Truck and Bus segment experienced a continued decline, with the year's sales also down slightly, a situation attributed to regional economic softness and a rise in tyre imports. Meanwhile, the Agricultural tyre market saw stable volumes in the quarter, though they remain significantly below pre-pandemic levels.

The full Quarterly Update, prepared by Astutus Research, is available for download on the Tyres Europe website.

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