As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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The British Tyre Manufacturers’ Association (BTMA) has secured a one-year mandate to represent Europe’s national tyre trade bodies on the Tyres Europe Board of Directors. The decision was made during the first meeting of the newly created National Associations Leadership Council, a body intended to improve coordination between national and European industry representatives.

The Council includes associations from UK, Spain, Italy, France, Poland, Hungary, Czechia, Slovakia, and the Netherlands. It will serve as a platform for exchanging views on sector-wide issues, identifying matters of broader European significance and feeding national perspectives into Tyres Europe’s discussions.

As the Council’s chosen representative, BTMA Chief Executive Darren Lindsey will relay shared priorities to the Board and report back on relevant outcomes. For BTMA members, this offers earlier and more detailed insight into European-level discussions, plus a direct route to raise UK concerns on trade, enforcement, end-of-life tyres and product regulation in Brussels alongside eight other national markets.

Lindsey said, “This is a genuine step forward for the national associations, and the BTMA is grateful for the confidence its European colleagues have shown in asking us to hold the seat. Our job over the next year is a simple one to describe and a demanding one to do well: to make sure the Board hears not just the UK view, but the common thread running through nine national markets and to bring back what we learn so that every association benefits. Members need to understand the associations they belong to and the value those associations create, and where that picture is changing it should be discussed at Tyres Europe level as part of our collective strategic thinking, not in isolation. That culture of open exchange is what this Council exists to build.”

Adam McCarthy, Secretary General, Tyres Europe, said, “The Leadership Council strengthens the mutually beneficial exchange of information between Tyres Europe and the national associations. National insights can better inform discussions at European level, while associations gain a clearer view of relevant EU developments. This closer two-way exchange will support more coordinated and effective representation of the sector.”

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Blackcircles.com has become a member of the National Tyre Distributors Association (NTDA), deepening its engagement with the UK tyre trade. The NTDA represents businesses spanning retail, wholesale, distribution, mobile fitting, manufacturing, retreading and recycling, along with the broader automotive aftercare sector.

The move marks a further step in Blackcircles.com’s efforts to forge closer industry relationships and help shape conversations about the sector’s direction. Membership offers a chance to share its digital tyre retail expertise with the wider trade while drawing insight from companies active in different parts of the market.

Since its 2001 launch, Blackcircles.com has changed how motorists purchase tyres, merging online ordering with a nationwide network of independent fitting partners. As UK’s leading online tyre retailer, it now links customers to a broad selection of tyres and fitting choices.

NTDA involvement will support greater participation in discussions on industry standards, professional development, regulation and tyre safety. Blackcircles.com has long valued fitters and independent garages, and the membership reinforces that connection as the trade confronts evolving vehicle technology, electric vehicle growth, sustainability pressures and shifting customer expectations.

Michael O’Connor, Chief Operations Officer, Blackcircles.com, said, “Joining the NTDA is an important step for Blackcircles.com and reflects our commitment to playing an active role in the wider UK tyre industry. Our business brings together the convenience of digital retail with the expertise of tyre professionals across the country, and we’re looking forward to working more closely with the NTDA and its members to share knowledge, strengthen relationships and support high standards across the sector.”

John Paterson, Head of Network, Blackcircles.com, said, “One of the real strengths of the NTDA is its ability to bring together businesses from across the tyre industry and give the sector a collective voice. As customer expectations, vehicle technology and the way people buy tyres continue to evolve, that collaboration becomes increasingly valuable. We’re excited to work alongside the NTDA and its members, sharing our experience in digital tyre retail while contributing to the conversations that will help shape the future of the industry.”

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Maxam Tire has introduced the MT152 Rubber Track, a new product featuring an enhanced Z-Lug design. This track is engineered to provide exceptional traction, durability and extended service life for compact track loaders operating in demanding environments.

Building on the proven performance of traditional Z-Lug rubber tracks, the MT152 combines aggressive traction with increased tread depth and a larger footprint. This design improves wear life without sacrificing performance. It is intended for construction, site preparation and general earthmoving applications, excelling in loose ground conditions while offering the stability and durability contractors rely on daily.

The MT152 features a heavy-duty carcass for enhanced machine stability and long-lasting structural integrity under demanding workloads. Its stepped tread pattern improves self-cleaning by allowing mud and debris to expel more efficiently, maintaining consistent traction throughout the workday. A cut and tear-resistant tread compound further boosts durability in harsh conditions, while the increased tread depth and optimized net-to-gross ratio deliver longer tread life and greater overall value.

Matt Fagan, Director – Research & Development, Maxam Tire, said, “The MT152 was developed to give equipment owners aggressive traction and the durability they need to maximise uptime. By enhancing the traditional Z-Lug design with a deeper tread, larger footprint and reinforced carcass construction, we’ve created a rubber track that delivers outstanding performance, extended wear life and dependable operation across a wide range of challenging jobsite conditions.”

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Birla Carbon will use its presence at RubberTech China 2026 to demonstrate how its operations across Asia, including China, are being scaled up to meet demand from both regional and international customers. The manufacturer of high-quality carbon materials will exhibit at the Shanghai New International Expo Center from 15 to 17 September 2026 at Booth No. W5B467.

Growth in manufacturing capacity and geographic reach underpins the company's push for greater supply reliability, responsiveness and consistency. Thailand's Rayong facility and an additional high-output Indian plant both commence operations this year. Across key Asian markets, these additions bolster dependable volume availability, sharpen the company's ability to react swiftly to changing customer demands and shorten delivery timelines by operating nearer to buyers.

A broad solutions portfolio awaits exhibition attendees. Engineered materials for mechanical rubber goods (MRG) deliver enhanced hose durability, superior belting abrasion resistance and reliable performance in anti-vibration and sealing systems. Tyre-focused carbon black grades extend product lifespan while improving fuel and energy efficiency, with Euro 7-inspired and EV-designed options covering PCR, LT and TBR applications. Low PAH grades hold certification for skin-contact and export markets, functioning as drop-in ASTM replacements. Continua SCB and SCM products permit elevated recycled and bio-based content as drop-in substitutes for conventional ASTM grades, assisting customers in advancing circularity goals without sacrificing performance.

Amit Kumar, President, Asia, Birla Carbon, said, “The Asia region is increasingly viewed as a manufacturing hub for the world, with China playing a central role in the growth of high-value MRG and tyre markets.  This is making performance, supply reliability and sustainability more critical than ever for the region. At Birla Carbon, we are strengthening our regional material capacity and footprint to be closer to our customers and respond more effectively to their evolving needs. With expanded capacity and innovative solutions spanning MRG, tyres, including Euro 7-inspired and EV-designed performance materials low PAH applications, and sustainable offerings, we are well positioned to help customers enhance product performance, build more resilient supply chains and advance their sustainability goals.”

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