As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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Doublestar Tire, a leading Chinese tyre manufacturer, recently showcased its flagship products at the 139th China Import and Export Fair, also known as the Canton Fair, held in Guangzhou. The event reached a record scale, gathering exhibitors from over 210 countries and regions and highlighting cutting-edge technologies in advanced manufacturing, new energy and low-carbon environmental protection.

Doublestar presented three specialised tyres. The TBR mining tyre D170 was developed for complex mining conditions with enhanced wear, cut and puncture resistance. The new OTR tyre DFA603 offers high loading capacity, safety and durability, boosting support for construction machinery. The PCR star product DH03 provides superior road grip, low rolling resistance, fuel economy, reliable braking and reduced noise for driving comfort.

The company’s participation demonstrated its continuous research and innovation in professional fields and reaffirmed its commitment to overseas markets. Doublestar aims to provide safer, more energy-efficient and intelligent tyre products and travel solutions, earning widespread professional recognition.

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Continental is showcasing ‘The Sound of Premium’, an immersive installation, at Milan Design Week 2026 held at BASE Milano from 20 to 26 April. The experience translates the brand’s advanced tire engineering into a multisensory journey, redefining how urban mobility sounds. Key technologies on display included Continental’s noise-reducing ContiSilent and Urban Silent Technology, which actively lower rolling noise through sound-absorbing materials inside the tire and tread patterns optimised for city speeds.

Cities are dense with movement and noise, where even invisible elements like tyres shape the acoustic environment. Continental’s technologies reduce road noise at its source, enhancing both driving stability and interior comfort. The installation invites visitors to reconsider urban sound not as a nuisance to be eliminated but as an element that can be precisely engineered and controlled.

The exhibition unfolds in three distinct phases: chaos, harmony and quiet. Layered city sounds first create tension and disorientation, then gradually dissolve as rhythm and balance emerge. The journey ends in a state of calm defined not by silence alone but by acoustic precision. A tyre displayed as a design object underscores how engineering can improve urban well‑being.

An interactive installation of 25 touch points allows visitors to shape their own sound environment in real time, activating different acoustic layers through touch. Each participant creates a personal composition reflecting their rhythm and sensitivity. The resulting experience can be recorded and shared via QR code, extending the dialogue between technology and individual expression beyond the exhibition space.

As electric vehicles become more widespread, rolling noise has grown into a dominant source of urban traffic sound. Continental meets this challenge by applying its expertise at the tyre‑road interface, developing measurable reductions in interior noise. Through ‘The Sound of Premium’, the company positions silence not as emptiness but as a performance feature.

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Nokian Tyres plc has introduced a new long-term share-based incentive plan for management and key employees, as the company seeks to align executive rewards with shareholder returns.

The board of directors said the Performance Share Plan (PSP) would cover the company’s management and selected key personnel, with the aim of supporting shareholder value creation and reinforcing commitment to strategic objectives.

The plan, titled PSP 2026–2030, comprises three separate plan periods, each with a three-year performance cycle followed by the payment of potential share rewards. The start of each period will be determined by the board, and any rewards will be paid in company shares.

The first phase, PSP 2026–2028, will assess performance against three criteria: relative total shareholder return, weighted at 50 per cent; average return on capital employed (ROCE), at 40 per cent; and a 10 per cent weighting for reduction in Scope 1 and 2 carbon emissions intensity.

Subject to meeting these targets, rewards will be delivered by the end of April 2029.

The maximum number of shares that may be distributed under PSP 2026–2028 is 1,258,000, representing the gross value of the rewards before applicable taxes are deducted.

Approximately 100 participants are included in the first plan period, including the president and chief executive and members of the group management team.

Under the plan’s terms, participants who leave the company before rewards are paid will generally forfeit their entitlement.

The president and chief executive, together with other senior executives, must retain 25 per cent of the shares received until their personal shareholding equals their gross annual salary from the preceding year.

The board said no new shares are expected to be issued under the plan, meaning it is not anticipated to dilute the company’s existing share base.

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The Global Platform for Sustainable Natural Rubber (GPSNR) has launched a three-year collaboration with the Berlin-based social enterprise Elucid to provide healthcare access for 1,800 rubber farming households in Côte d’Ivoire. The initiative, funded through GPSNR’s Shared Investment Mechanism, will benefit approximately 9,000 individuals. Financial backing comes from 13 major tyre and rubber manufacturers, including Aeolus Tyre, Apollo Tyres, BKT, Goodyear, Hankook, Kumho Tire, Maxxis International, Nokian Tyres, Prometeon Tyre Group, Sumitomo Riko, Sumitomo Rubber Industries, Toyo Tire and Yokohama Rubber. The programme directly confronts a long‑ignored reality within the natural rubber sector: the link between farmer health and supply chain stability.

Côte d’Ivoire ranks 187th out of 195 nations for quality of care, with only 32 percent of essential medicines available publicly. Although two‑thirds of the population are enrolled in national health insurance on paper, fewer than four percent used their card in 2025. Medical emergencies cost the country an estimated 853 million US dollars in cocoa exports in 2017 alone, and with many farmers growing both cocoa and rubber, the implications for the rubber sector are substantial.

The partnership integrates four measures: enrolling families into national insurance, providing an emergency care package covering WHO‑accredited medications, upgrading 15 local health facilities and running community awareness programmes. Elucid’s digital platform will track data in real time. The project aims to increase healthcare visits from under 200 to over 1,800, push insurance enrolment from below 30 percent to above 90 percent and prevent more than 150 catastrophic health expenditure events annually. Half of beneficiaries will be women, and 20 percent children.

Photo credit: Elucid

Farmer enrolment begins in August 2026, with improvements continuing until January 2029. Without reliable healthcare, medical emergencies force farmers to sell assets and abandon farm improvements, creating direct risks for supply chains. The programme seeks to reverse that dynamic, targeting long‑term sustainability by building cooperative capacity to maintain health support for members.

Stefano Savi, CEO, GPSNR, said, “We talk constantly about improving yields and farm management practices, but we’ve missed something fundamental. A farmer who can’t afford to see a doctor when they’re sick or who cannot go to the farm because their child is unwell can’t be productive. Healthcare isn’t separate from supply chain resilience. It’s central to it.”

Sambhavna Biswas, Partnerships Manager, Elucid, said, “This is about demonstrating what’s possible when the private sector invests in making national health systems work for farmers. This model can be replicated across rubber-growing regions and adapted to other agricultural sectors. Everyone in the value chain benefits when the people at its foundation are healthy and economically secure.”

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