As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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The FALKEN ZIEX ZE320 has emerged as the outright winner of the 2026 Auto Express summer tyre test, securing the top position in a competitive field that included premium, mid-range and budget alternatives. The comprehensive evaluation, conducted by the prominent UK automotive publication, saw the ZIEX ZE320 praised for its balanced capabilities and reassuring dynamics across both wet and dry surfaces.

Auto Express, a leading authority for new and used car buyers in the UK, is renowned for its independent tyre assessments, which are carried out without the prior knowledge of the manufacturers. The testing procedure for this year’s competition focused on the popular 205/55 R16 91V size, incorporating a variety of rigorous metrics such as braking, handling, aquaplaning resistance and noise levels.

The tyre’s victory was underscored by its performance in key disciplines, including setting the fastest lap times on both wet and dry circuits. The design features of the ZIEX ZE320, including an intelligent tread pattern with offset sipes, contribute to its strong traction and precise steering feel, while its lightweight casing and optimised sidewalls aim to improve rolling efficiency and reduce noise without sacrificing lateral stability. The entire range holds an ‘A’ rating for wet grip under EU labelling.

Available in 61 sizes spanning 15- to 18-inch wheel diameters, the tyre’s success was hailed as a strong endorsement of its everyday usability and performance. The Auto Express test team ultimately concluded that the ZE320’s all-round excellence and strong results in almost every discipline made it an outstanding choice for a broad spectrum of drivers.

John Barker, a journalist and expert tester from Auto Express, said, “The FALKEN scored an impressive victory, beating some excellent tyres to take a first win. It topped the table in three tests, including setting fastest lap times on both the wet and dry circuits, illustrating its excellent all-round ability. It was the pace-setter in both the wet and the dry and delivered strong results in almost every other discipline too. It’s an outstanding tyre.”

Jaap Leendertse, Managing Director, Sumitomo Rubber Europe, the parent company for FALKEN, said, “Winning the Auto Express summer tyre test is a fantastic achievement and a strong endorsement of the ZIEX ZE320’s real-world performance. This result demonstrates that FALKEN achieved the highest overall score in this test against several other tyre models and can deliver qualities that many drivers value, including performance and everyday usability.”

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Michelin has unveiled a strategic overhaul of its product branding within the Beyond Road division, following the recent divestiture of the Camso business. The restructuring marks a significant shift in how the company will present its off-road portfolio to the global market, focusing on clarity and heritage.

Effective September 2026, the agricultural tracks previously sold under the Camso label will be rebranded as MICHELIN BIBTRACK. This new nomenclature pays homage to Michelin’s deep-rooted agricultural history, with the ‘BIB’ designation drawing from a legacy of tyre innovation that began in the 1980s. This lineage includes renowned ranges such as AGRIBIB and AXIOBIB, underscoring the brand's longstanding commitment to the farming sector.

The rebranding extends to conversion and trailed track systems, which will now carry the Michelin name without altering their product designations. Crucially, this transition involves no changes to product performance, manufacturing processes or service delivery, ensuring a seamless experience for customers. The company has simultaneously retained its material handling and Powersports activities, with industrial wheels and tyres transitioning to the Solideal by MICHELIN banner, alongside its dedicated on-site service unit.

This restructuring follows the formal sale of the Camso brand, along with specific construction tyres and tracks, to CEAT, a process initiated in late 2024 and finalised in September 2025. By streamlining its brand architecture, Michelin aims to simplify the customer journey while reinforcing its ambition to become a premier player in off-road mobility, delivering sustainable and innovative solutions grounded in advanced materials expertise.

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Yokohama Tire’s off-road racing contingent is set for a pivotal appearance at the 57th annual Polaris World Championships, scheduled for 4–6 September at Crandon International Raceway in Wisconsin. Known as ‘The Big House’, the venue represents a key stop on the Championship Off-Road season calendar, with Yokohama serving as both the official tyre of the facility and a supporting partner of the racing series.

The team’s lineup features several notable competitors navigating the rugged terrain on GEOLANDAR tyres. Andrew Carlson, a proven contender with multiple podium finishes at Crandon, will pilot his vehicle in the Pro4 class using GEOLANDAR X-AT tyres. Meanwhile, recent Supercross 450 Class Champion Ken Roczen is slated to make his debut at the historic track, competing in the Pro2 class on the same tire model.

Robb Holland is also poised for his first Crandon appearance, trading asphalt for dirt in the Pro Lite division. He will drive a truck belonging to fellow Team Yokohama driver John Holtger, relying on GEOLANDAR A/T4 tyres for his inaugural short-course off-road race. Additionally, team driver Nick Visser enters the weekend holding a narrow lead in the Pro-Spec championship standings, with the title battle intensifying as the season progresses.

Beyond the on-track action, Yokohama will lead the traditional Crandon Labor Day Parade, featuring Carlson and Roczen. The weekend will also include a BassmastHER workshop hosted by Cogan and Carsello, aimed at advancing skills for female participants in the paddock, alongside a VIP and youth fishing tournament held on-site.

Candace Cogan, Director – Product Marketing, Yokohama, said, “We’ve got a great team ready to take on the challenges at Crandon during short-course racing’s most celebrated weekend. They will be ready to face the task on our versatile line of GEOLANDAR tyres. We will once again feature our partnership with Bassmaster with a cool collaboration. Last year we hosted Team Yokohama elite angler, Brandon Palanuik. This time we’ll host Wisconsin native MaggieJo Carsello, a Bassmaster open angler and ambassador for BassmastHER, a female-driven initiative to support a community of female anglers via education, travel and inspiration. We look forward to introducing her to Crandon and the world of short-course off-road racing, something she grew up hearing about.”

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Kumho Tire USA recently hosted a national Ride & Drive event at Evergreen Speedway in Monroe, Washington, where over 70 dealers, media professionals and content creators tested the company’s newest tyre models. The gathering served as a key component of Kumho’s broader 2026 regional tour, which has already engaged more than 600 participants across five American cities. Attendees evaluated the newly launched Road Venture HT and Crugen GT Pro tyres through demanding, real-world driving scenarios.

The testing programme featured controlled modules, including a wet handling course, an autocross track for braking and stability assessment and high-speed freeway driving to measure ride comfort. These exercises allowed participants to directly compare the all-season Highway-Terrain Road Venture HT, intended for light trucks and SUVs, against the Crugen GT Pro, a touring tyre built for modern crossovers and larger SUVs. Kumho’s engineers also conducted an educational forum detailing the technological development of both tyres while collecting direct feedback from attendees.

The Road Venture HT, launched earlier this year, offers enhanced wet and snow traction, extended tread life and a quiet ride, and is compatible with electric vehicles. The Crugen GT Pro is engineered for heavier crossover and SUV applications, delivering premium comfort and all-weather capability with one of the highest treadwear warranties in its segment. Available in 85 sizes covering over 85 percent of the current crossover and SUV market, the Crugen GT Pro is backed by a 75,000-mile warranty for H- and V-speed ratings and a 65,000-mile warranty for W-speed models.

Kumho will conclude its 2026 Ride & Drive series with final regional events in Detroit and St. Louis later this month. The company has confirmed plans to extend the programme into 2027 and beyond, ensuring dealers and partners continue to benefit from hands-on product evaluations, technical training and direct access to Kumho’s engineering expertise.

Chris Corwin, Director of Procurement at Discount Tire & Service Centers, said, "A spec sheet has never sold a tyre to a customer standing at our counter. That is why the Kumho Tire Ride & Drive in Seattle was worth every minute. We got real seat time, instead of a sales pitch, running the all-new Crugen GT Pro and Road Venture HT back-to-back in real world scenarios. Having a seat at that table means a lot to me, and it says something about how seriously they take dealer input."

Ed Cho, CEO, Kumho Tire USA, said, “You can read all about a tyre, but nothing compares to driving it yourself, which is why KUMHO has made a significant investment in Ride & Drive events in 2026. These events give our dealers, wholesale partners and retail partners the opportunity to experience firsthand how our latest tyres perform in real-world driving situations. Whether they are evaluating braking, handling, ride comfort or overall performance, attendees can experience the differences for themselves, giving them greater confidence when recommending our products to their customers.”

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