As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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The Yokohama Rubber Co., Ltd.'s global flagship ADVAN tyres are prominently featured in the latest high-octane instalment of the Gymkhana film series, ‘Gymkhana: Aussie Shred’. Released by Hoonigan Media Machine, the video rapidly surpassed 5.3 million views within its first week. This marks the third consecutive film in the popular stunt-driving series to showcase Yokohama’s tyre technology, following previous episodes released in 2020 and 2022 which have collectively amassed tens of millions of views online.

The film stars action sports icon and Yokohama brand ambassador Travis Pastrana, who performs a series of extreme manoeuvres across Australian terrain. His vehicle is a custom-built, 670-horsepower Subaru ‘Brataroo’, a modern re-engineering of a classic 1978 model specifically designed for Gymkhana stunts. Pastrana’s daring feats include high-speed drifts and a breathtaking 50-metre canyon jump, all captured in the new production.

Supporting these demanding performances, the Brataroo is equipped with Yokohama’s 18-inch ADVAN A052 street sports tyres and ADVAN APEX V601 high-performance tyres. Engineered to deliver an optimal blend of grip and structural integrity, these tyres provided critical stability across varied and punishing surfaces, from race circuits to loose gravel. This technological partnership enabled Pastrana to successfully execute the film's next-level stunts, demonstrating the ADVAN line's capabilities under extreme driving conditions and reinforcing Yokohama’s association with premier motorsport entertainment.

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American electric vehicle manufacturer Rivian has selected the Nokian Hakkapeliitta R5 SUV as the recommended winter tyre for its R1T and R1S models in North America. This partnership marks a first for Nokian Tyres in the region, where the Finnish company markets a full range of all-season, all-weather and winter product. The non-studded tyre is now available for direct purchase through Rivian Gear Shop and can be installed at the brand’s service centres.

Designed specifically for large, powerful vehicles, this latest-generation tyre addresses the particular demands of electric vehicles, including increased weight and instant torque. It incorporates features such as Aramid-reinforced sidewalls for added durability and puncture resistance, alongside a low-rolling-resistance compound to help preserve driving range. The tread utilises Arctic Grip Crystals to enhance grip on ice, and the Green Trace compound integrates recycled and renewable materials.

The Hakkapeliitta R5 SUV carries important safety and suitability certifications. It bears the Three-Peak Mountain Snowflake symbol and the Ice Grip Symbol, confirming its performance in severe winter conditions. Furthermore, it has received Nokian’s Electric Fit designation, indicating it was specially developed and tested for electric vehicles. Together, these elements provide Rivian owners with a winter tyre option engineered for optimised stability, load management and overall safety in cold weather.

Tyler Scott, Nokian Tyres Key Accounts Manager, said, “We are thrilled to partner with Rivian to offer our flagship non-studded winter tyre to drivers who demand the very best from their vehicles. Our groundbreaking tyre technology, rooted in our 90-year tradition of safety, will help Rivian drivers follow through on the company’s quest to Keep the World Adventurous, even in the toughest winter conditions."   

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The Maruti Suzuki Victoris was crowned Indian Car of the Year (ICOTY) 2026 and the TVS Apache RTX 300 secured the Indian Motorcycle of the Year (IMOTY) 2026 title. These prestigious honours were presented by Dr Raghupati Singhania, Chairman and Managing Director of JK Tyre & Industries, alongside the awards' chairmen, Pablo Chaterji of ICOTY and Kartik Ware of IMOTY, during a prominent ceremony in New Delhi. The event, a key date in the industry calendar, gathered leading automotive figures to celebrate these achievements.

Now in their 21st and 19th iterations, respectively, the JK Tyre-sponsored ICOTY and IMOTY awards remain the most credible benchmarks for automotive excellence in India. The ceremony also recognised vehicles in specialised categories, reflecting evolving market trends. The Volkswagen Golf GTI received the Premium Car Award 2026, while the Mahindra XEV 9e was honoured with the Green Car Award 2026 for its contributions to electric mobility.

These outcomes are determined by a rigorous evaluation process conducted by a 27-member jury of senior automotive journalists, whose collective experience spans over three centuries. Modelling global award standards, the jury assesses every shortlisted vehicle across a comprehensive set of criteria. This includes design, safety, performance, technology, value and suitability for Indian driving conditions. This meticulous and transparent methodology sustains the awards' authority and ensures they consistently celebrate the vehicles that truly advance the nation’s automotive landscape.

Dr Raghupati Singhania, Chairman & Managing Director, JK Tyre & Industries Limited, said, “The evolution of India’s automotive industry is gaining remarkable transition, as the focus shifts towards sustainable technologies, intelligent mobility and stronger engineering capabilities. ICOTY and IMOTY recognises the machines that carry this vision into reality. JK Tyre is honoured to stand with a platform that rewards forward-looking innovation. What we have seen this year signals an industry preparing thoughtfully and confidently for the mobility of tomorrow.”

Pablo Chaterji, Chairman, ICOTY, said, “There are many automotive awards in the country, and each has its undoubted merits. Ever since the ICOTY award was instituted, however, it has taken its place at the top of the podium, in no small part due to the support of JK Tyre. This is because the jury consists of the finest automotive journalists in the country, with a combined reviewing track record of over 300 years. The award process is thoroughly vetted by our knowledge partner, Deloitte, and is thus scrupulously fair and transparent. Every OEM is also clear that this award – and its associated awards, IMOTY, Premium Car and Green Car – is the one that matters most, and I think it would not be out of place to say that cars in India have become better in part because OEMs want to win ICOTY, and make every effort to manufacture vehicles that are worthy of that title.”

Kartik Ware, Chairman, IMOTY, said, “IMOTY 2026 has been as diverse and accomplished as possible, with a number of firsts, including the first-ever electric motorcycle in the finalists. To celebrate the best motorcycle from among a lineup of such fantastic machines is not an easy task, but the IMOTY jury is equal to it – a big thank you to each and every one of them, old and new. Of course, due credit must also be given to our partner in this spectacular journey, JK Tyre, for its constant and unwavering support. All of these attributes make IMOTY the 17-year-old institution it has become, and the most cherished two-wheeler award in India. Here's to many more!”

Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India Limited, said, “We are honoured to receive the ‘Indian Car of the Year 2026’ award for VICTORIS. This SUV was designed to provide all possible features to today’s new-age customers. It brings together style, technology, safety and a host of smart innovations. With the strong customer pull and now the coveted ICOTY award, VICTORIS lives up to its promise of ‘Got It All’. We are grateful to the ICOTY jury for this prestigious recognition.”

Vimal Sumbly, Head Business – Premium, TVS Motor Company, said, “Being recognised with the JK Tyre’s Indian Motorcycle of the Year award 2026 (IMOTY). This honour reflects a performance legacy shaped by over 40 years of racing excellence and 35 years of rally experience, where every insight has been earned through real-world competition. As TVS Apache completes 20 years as a symbol of racing DNA, innovation and rider trust, the TVS Apache RTX represents our bold vision for the future creating and leading the Rally Touring Extreme segment. Designed, engineered and made in India for the world, TVS Apache RTX reinforces our belief that world-class motorcycles can originate in India and compete with the very best globally.”

Nitin Kohli, Brand Director, Volkswagen India, said, “Winning the Premium Car of the Year award for the Golf GTI is truly special. The GTI is an icon with a 50-year legacy, and seeing it resonate so strongly with Indian enthusiasts has been incredibly rewarding. What began as a limited allocation quickly turned into overwhelming demand, reaffirming that the Golf GTI is more than just a car; it’s a collector’s item and a symbol of pure driving passion. We thank the ICOTY jury for this recognition and our customers for believing in the GTI and its enduring legacy.”

Nalinikanth Gollagunta, CEO – Automotive Business, Mahindra & Mahindra Ltd. & Executive Director, Mahindra Electric Automobile Ltd., said, “We would like to thank the esteemed ICOTY 2026 jury for honouring the Mahindra XEV 9e with the Green Car of the Year award. This award validates the global benchmarks of design, engineering and manufacturing excellence that underpin Mahindra’s Electric Origin vision. More importantly, it reinforces the XEV 9e’s role in truly Unlimiting the electric vehicle adoption in India and by expanding what customers can expect from an EV in everyday life. We are deeply grateful to our customers for their trust and belief; your confidence continues to inspire us to deliver electric mobility that is aspirational, capable and uncompromising.”

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Titan International Inc. is embarking on an official partnership with NASCAR competitor Ross Chastain, who is also an eighth-generation watermelon farmer. This alliance extends far beyond traditional sponsorship, focusing instead on direct agricultural support. Titan is integrating its expertise into the daily operations of the Chastain family farm, where company specialists are collaborating alongside Melon 1 to address the distinct challenges of watermelon cultivation.

The farm’s diverse fleet, which includes everything from primary tractors to specialised sprayers and utility vehicles, requires a wide array of tyre specifications. Titan is supplying a comprehensive portfolio of products and tailored support for this entire equipment lineup, aiming to enhance operational efficiency and minimise potential downtime.

Chastain’s national profile uniquely bridges the worlds of high-speed racing and foundational farming. Leveraging his platform as NASCAR’s prominent ‘agriculture guy’, this partnership is designed to generate meaningful awareness for the broader farming community. The initiative underscores a shared mission to recognise the critical innovations and relentless effort of agricultural professionals who support global supply chains. Ultimately, it represents a functional fusion of motorsport visibility and tangible, on-farm problem-solving.

Chastain said, “I grew up farming watermelons with my family, and that will always be a part of who I am. What excites me about working with Titan is that they’re actually on the farm, looking at our equipment and helping us find real solutions. I trust Goodyear tyres on the track, and now I trust Titan and Goodyear Farm Tires on our farm. That’s what 'Ag to Asphalt' means to me.”

Scott Sloan, Global Ag/LSW Product Manager, Titan, said, “Watermelon farming has unique demands across a wide range of equipment. Our goal is to make each machine perform at its best. If Ross trusts Titan on his farm, that tells other farmers they can trust us too.”

Kim Boccardi, VP – Marketing, Titan, said, “For Titan, this partnership represents exactly what we stand for. We’re here to listen, to learn and to provide the service, support and expertise farmers want and need. Ross and his family welcomed us onto their farm, and together we’re showing the industry that if a machine needs tyres, whether it's tractors, trailers, ATVs or UTVs, we’ve got it handled.”

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