As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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TyreSafe has entered into a new collaborative agreement with the Rail Safety and Standards Board (RSSB), marking a unified effort to mitigate occupational road risks and enhance vehicle safety standards within United Kingdom's rail sector. This strategic alliance will see TyreSafe integrating its expertise with the RSSB’s Road Risk Group (RRG) to bolster safety protocols for rail employees, contractors and all personnel traveling on industry business.

The core objective of this partnership is to embed tyre safety education, awareness and best practices into the rail industry's operational framework. By doing so, the collaboration directly targets the hazards associated with work-related driving. This initiative comes as data reveals that road traffic collisions were responsible for 3 out of 10 workforce fatalities in the rail industry over the five-year period leading up to 2024, underscoring the critical need for enhanced risk management.

In response, the Road Risk Group is spearheading sector-wide improvements by fostering collaboration, sharing safety methodologies and refining safety reporting and analysis. The group is also championing behavioural and cultural shifts within organisations while actively promoting the Occupational Road Risk Management Charter. This partnership recognises that effective risk management encompasses not only driver conduct but also vehicle maintenance and overarching safety culture.

Through joint educational campaigns and resources, TyreSafe and RSSB will encourage rail organisations to prioritise tyre condition as a fundamental component of their road safety strategies. This initiative directly supports the broader objectives of the Rail Health and Safety Strategy, which has identified occupational road risk management as a key priority for safeguarding the industry's workforce.

Lucy Powell, Strategy Manager at RSSB, who approved the partnership, said, “Road risk continues to be one of the most significant safety challenges facing the rail industry beyond the railway boundary. Partnering with TyreSafe enables us to strengthen awareness of one of the most critical elements of vehicle safety. Through education, collaboration and the sharing of best practice, we can help organisations better manage occupational road risk and support our industry’s commitment to protecting everyone who drives for work.”

Caitriona O’Brien, Workforce Health and Safety Manager at Network Rail and Chair of the RSSB Road Risk Group, said, “The Road Risk Group is committed to championing a stronger focus on managing occupational road risk across the rail industry. Working with TyreSafe brings valuable expertise that complements our strategic objectives, helping organisations place greater emphasis on vehicle safety as part of a wider culture of safe driving. By working together, we can continue to reduce preventable incidents and improve outcomes for everyone travelling on work-related journeys.”

Stuart Lovatt, Chair of TyreSafe, said, “We are delighted to become an official partner of RSSB and to support the important work of the Road Risk Group. Tyres are the only point of contact between a vehicle and the road, yet they are often overlooked in fleet safety programmes. By working with RSSB, we can help embed tyre safety into occupational road risk management across the rail sector, ensuring that employees and contractors understand the vital role that properly maintained tyres play in preventing incidents and saving lives.”

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Yokohama Tire has renewed its environmental collaboration with the Surfrider Foundation’s North Orange County chapter through a recent coastal cleanup initiative at Seal Beach in Southern California. The joint effort resulted in the collection of dozens of refuse bags, with the total haul of hazardous waste exceeding 100 pounds (approximately 45.36 kg) removed from the local shoreline.

This beach restoration project represents the latest activity in a three-year partnership between the tyre manufacturer and the nonprofit organisation. The initiative falls under Yokohama’s broader corporate social responsibility framework known as the ‘Caring for our Communities’ programme, which coordinates various philanthropic endeavours.

Beyond the direct cleanup efforts, Yokohama continues to provide material support to the Surfrider chapter, including student club memberships, water quality testing kits, cigarette butt collection canisters and replacement equipment for harbour maintenance. The company maintains similar environmental partnerships with Tread Lightly! and the California State Parks Foundation alongside its ongoing work with Surfrider.

Alan Holtschneider, Senior Director of Marketing, Yokohama, said, “It’s been truly gratifying being a part of Surfrider Foundation’s North OC Chapter ongoing work to protect the environment, especially the beaches and oceans. We continue to volunteer on numerous projects with them, and the successful Seal Beach cleanup was another great example. It’s all part of Surfrider’s ongoing mission to protect and preserve the world’s ocean, waves and beaches for all to enjoy.”

George Manyak, longtime event coordinator for Surfrider Foundation North Orange County Chapter, said, “We really appreciate all the help Yokohama Tire has given us over the years. Their support has made a major impact on keeping our local beaches clean and safe for visitors to experience.”

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Nexen Tire America has unveiled a comprehensive overhaul of its Next Level Associate Dealer Program, introducing structural changes designed to accelerate dealer qualification and enhance reward accessibility. The revised initiative directly responds to dealer input by lowering purchase thresholds and creating new earning opportunities for participants at various stages of engagement with the brand.

Central to the updated framework is a substantial reduction in the quarterly Tier 1 qualification benchmark, which has been decreased by 40 percent from 100 units to 60 eligible tyres per quarter. Additionally, a new introductory earning bracket has been established for dealers purchasing between 1 and 59 qualifying units, granting them USD two per tyre. The programme’s annual True-Up mechanism has also been expanded, allowing dealers who achieve year-end tier qualifications to receive volume bonuses for previous quarters where they initially fell short, with the 2026 annual qualifier reduced to 320 units.

Given the midyear implementation, Nexen has instituted a transitional qualification schedule for 2026, applying the former 100-unit standard to the first two quarters while the new 60-unit tier takes effect for the third and fourth quarters. To commemorate the programme’s relaunch, a Triple Dollars promotion will run from 1 July through 13 September, significantly increasing per-tyre payouts on select patterns, including the N’Blue 4S2, AH5, GTX, HP, CT8, AH7, AH8, N’Fera Sport, N’Priz S, N’Fera AU7, Roadian ATX, Roadian HTX2 and Roadian MTX models.

Participants can monitor their qualifying purchases, tier progression and total earnings through the Next Level online dealer dashboard. Complete eligibility criteria and payout structures are available through Nexen Tire America sales representatives, who can provide detailed guidance on the revised program provisions.

John Hagan, Executive Vice President – Sales, Nexen Tire America, said, “We listened closely to our Next Level dealers, and they have spoken about wanting a programme that makes it easier to qualify and provides more opportunities to earn. These changes deliver on that feedback by opening the programme to more dealers, allowing them to qualify sooner and begin earning rewards faster. We believe the new programme will help dealers grow their business with Nexen and ultimately strengthen our dealer network long term.”

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FALKEN has released a new film titled ‘The Perfect Lap’, offering a gripping behind-the-scenes look at the team's recent campaign in the ADAC RAVENOL 24h Nürburgring. The film arrives following the team's 27th participation in the legendary endurance event, which took place this past May. It meticulously documents the intense operational rhythm within the pit lane and the unforgiving nature of the Nordschleife circuit, set against one of the world's largest motorsport gatherings, attracting over 450,000 spectators.

The documentary underscores the challenge of the 24-hour race, where contenders must execute between 156 and 162 nearly perfect laps to secure victory. Created with automotive film specialists FORMAT67, the production team spent six days capturing footage on the treacherous track. The use of a U-Crane camera rig enabled dynamic tracking shots following the FALKEN Porsche directly on the tarmac, delivering authentic and high-quality visuals.

Emphasising traditional filmmaking, the entire project was executed without artificial intelligence, from location shoots through post-production. This commitment to conventional methods was a deliberate choice to enhance the film's genuine credibility and emotional resonance. The film portrays a team defined by relentless determination, returning annually to pursue ultimate triumph in this iconic race.

Debuting in 1999, the FALKEN Motorsport Team has evolved into a front-running force at the Green Hell. Its greatest achievement remains a podium finish with third place in 2015, and the recognisable Porsche 911 GT3 R continues to be a fan favourite. With a history of ‘Top 10’ finishes and high-profile drivers, the team carries immense ambition, using compelling track footage to tell stories fuelled by emotion and the harsh realities of endurance racing.

Dennis Wilstermann, Marketing Manager, Dunlop Tyre Europe GmbH, which also includes the tyre brand FALKEN, said, “It was particularly important to us to give the film a classic, premium look while maintaining a timeless visual style. The film captures the unique atmosphere and intensity of the Nürburgring 24 Hours while also telling the story of a broader, recurring challenge in motorsport: the pursuit of the perfect lap.”

Evropi Dionysiadou, Brand Communications Specialist, Dunlop Tyre Europe GmbH, and responsible for the production, said, “The concept behind the film is to symbolise precision, passion, teamwork and the relentless drive to extract the maximum performance time and time again – lap after lap, day and night. In this respect, endurance racing and our complex film productions have a great deal in common.”

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