As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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CTJ Janssen GmbH, a freight forwarding company based in Grevenbroich, Germany, has integrated retreaded truck tyres as a core element of its operational and sustainability strategy. The family-owned business relies on Continental’s ContiRe hot-retreaded tyres alongside the ContiLifeCycle tyre return programme. Olaf Meyers, Managing Director of CTJ Janssen, reports that this approach delivers high mileage and significant cost savings compared to new tyres while also reducing carbon emissions.

Founded in 1985 and now led by the second generation since 2008, CTJ Janssen specialises in national and international transport of general cargo, hazardous materials and chemical products. The company also offers warehouse logistics and value-added services. With a fleet of over 500 tractor-trailers, it ranks as one of the larger regional providers and is pursuing a holistic sustainability plan that includes alternative fuels. This year, the entire fleet switched to HVO 100 synthetic diesel made from residual and waste materials, saving more than 30,000 tonnes of CO₂ annually compared to fossil diesel. Combined with tyre retreading, the firm calculates potential savings of over 90 percent relative to conventional diesel operation.

The ContiLifeCycle system focuses on tyre reuse and extended service life, helping fleet operators optimise total cost of ownership. Based on circular economy principles, the concept includes new tyres, casing management and retreading. Used tyres are inspected, stripped of worn treads and fitted with new patterns, allowing up to approximately 70 percent of materials to be reused. Continental offers both cold-retreaded ContiTread and hot-retreaded ContiRe tyres.

For CTJ Janssen, retreaded tyres serve as a cost-effective alternative to new tyres without compromising safety, reliability or performance. Meyers views tyres as a critical factor in decarbonising the fleet, reinforcing the company’s commitment to reducing its environmental footprint while maintaining operational efficiency.

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Yokohama Tire Corporation, the North American manufacturing and marketing arm of The Yokohama Rubber Co., Ltd., has introduced the GEOLANDAR H/T4 as the newest member of its GEOLANDAR line. This durable all-season highway tyre, engineered for light trucks, SUVs and commercial vans, is now available in 62 sizes covering wheel diameters from 15 to 22 inches.

Optimised all-season capability comes from dual lug grooves and wide circumferential grooves featuring sharp block edges that boost snow traction without sacrificing wet performance. These grooves effectively remove water to prevent hydroplaning, while large centre blocks are strategically shaped to improve traction and grip across varying driving conditions.

A smooth and quiet ride is ensured through a multi-pitch tread variation that disperses frequency peaks efficiently. High-rigidity shoulder blocks further reduce tread noise over the tyre’s lifespan, and on-road durability is supported by Yokohama’s advanced compound technology, which provides the strength needed for hauling and towing stresses. A dual sidewall design offers a rugged upper sidewall on one side for protection against road hazards and a traditional upper sidewall on the reverse.

Long tread life results from triple 3D sipes that increase wear resistance by controlling tread block stability while also improving dry performance. The advanced compound technology, through an optimised blend of silica and carbon, enhances tread life, fuel efficiency and wet traction.

Kevin Nguyen, Manager – Product Planning, Yokohama Tire, said, "The H/T4 is our latest generation highway tyre, following a long line of successful predecessors in this segment. It's built to provide excellent on-road durability with a smooth, quiet ride, perfect for truck and SUV drivers seeking a balance of long mileage, comfort and all-season traction. Plus, it carries a 70,000-mile (approximately 112,654 km) limited treadwear warranty for Euro-metric sizes and a 55,000-mile (approximately 88,513 km) limited treadwear warranty for LT-metric sizes."

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Hankook Tyre UK has confirmed its return as headline sponsor of Supercar Fest for a seventh consecutive year in 2026. The longstanding partnership continues with one of United Kingdom’s most anticipated gatherings of high-performance automobiles. As a flagship event on the national automotive calendar, Supercar Fest is known for combining immersive displays of speed, technical innovation and engineering excellence.

The 2026 season begins with The Runway at Sywell Aerodrome on 16 and 17 May, where attendees can witness top-speed runs along a one-kilometre straight section. Visitors will also see an extraordinary lineup of hypercars and performance models. Among the featured tyres on display will be the ultra‑ultra‑high‑performance Ventus S1 evo Z, the ultra‑high‑performance Ventus evo and the all‑season Kinergy 4S 2. A Hankook stand will include a Formula E car, reflecting the brand’s role as exclusive technical partner and tyre supplier to the ABB FIA Formula E World Championship.

The action moves to Shelsley Walsh on 13 June for The Hill Climb, returning to the world’s oldest motorsport venue where Supercar Fest was born in 2019. This historic setting hosts an adrenaline‑filled day of supercar spectacle. As exclusive tyre supplier to the FIA World Rally Championship, Hankook will display a WRC car demonstrating its on‑track performance, aligning the venue’s heritage with the brand’s deep motorsport involvement.

At both events, the Hankook stand will showcase advanced tyre technologies, including the iON electric vehicle family. This range comprises the summer tyre iON evo, the all‑weather iON FlexClimate and the iON GT for compact EVs and SUVs. Engineered for electric mobility, the iON tyres offer reduced rolling resistance, low noise, enhanced load capacity and specific management of instant torque to help extend range and deliver a smoother drive. Interactive experiences, branded merchandise and conversations with the Hankook team will also be available.

Mark Webb, Event Director, said, “Hankook Tyre UK have been with Supercar Fest since the very beginning in 2019, and their continued support has been incredible. As our longest-standing partner, they are truly part of the Supercar Fest family. It feels especially fitting that this year we return to Shelsley Walsh, where it all started. From showcasing a Formula E car at our flagship Runway event in May, to bringing a WRC car for live demonstrations at the Hill Climb, they continue to raise the bar. Shelsley Walsh, as the oldest motorsport venue in the world, provides the perfect backdrop for this. The venue’s rich history combined with Hankook’s cutting-edge motorsport presence will create something genuinely special for our visitors. We’re proud to have them alongside us on this journey and look forward to another fantastic year together.”

Ben Francis, Sales Manager, Hankook Tyre UK, said, “We’re proud to continue our partnership with Supercar Fest, one of the UKs leading automotive events. Visitors can experience Hankook’s world-class tyre technology up close, showcased alongside a Formula E car at Sywell Aerodrome and a live action WRC car at Shelsy Walsh – a true spectacle on a historic track.”

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TyreSafe, UK’s charity dedicated to raising tyre safety awareness, has entered into a new collaboration with Bradford Council aimed at raising tyre safety awareness among road users across the district. Given that Bradford’s roads see over 1.5 billion vehicle miles travelled annually, combined with a dense urban traffic environment and a significant number of learner and newly qualified drivers, maintaining legally compliant and well-maintained tyres has become essential for road safety. Both TyreSafe and the Council are existing partners of West Yorkshire Vision Zero, a 2024 initiative designed to eliminate all road deaths and serious injuries in the region.

Under this partnership, TyreSafe will work directly with Bradford Council’s Road Safety Team to encourage simple, preventative tyre checks. The goal is to help drivers understand how tyre condition influences braking performance, wet weather grip and overall vehicle control, especially on crowded urban roads where shorter stopping distances are critical. Bradford Council continues to invest in education, engagement and enforcement to lower road casualties, with a strong emphasis on helping road users develop safer habits and keep their vehicles roadworthy.

Through joint campaigns and engagement activities, TyreSafe and Bradford Council aim to improve tyre safety knowledge, support safer travel and contribute to the Council’s broader casualty-reduction objectives.

Stuart Lovatt, Chair of TyreSafe, said, “Tyres are fundamental to a vehicle’s safety, yet they’re often overlooked. In a district like Bradford, where traffic levels are high and journeys are frequent, worn or under-inflated tyres can significantly increase risk. By partnering with Bradford Council, we can reinforce the importance of regular tyre checks and help road users understand how maintaining their tyres plays a key role in keeping themselves and others safe.”

Cllr Alex Ross-Shaw, Portfolio Holder – Regeneration, Planning & Transport at Bradford Council, said, “Vehicle condition is an important part of road safety, and tyres play a crucial role in how a vehicle performs – particularly when braking or driving in wet conditions. Working with TyreSafe allows us to strengthen our road safety messaging and encourage drivers across the district to take simple steps that can make a real difference on Bradford’s roads.”

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