As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

Comments (0)

ADD COMMENT

Link Copied!

NEXEN TIRE has unveiled a major marketing push across United States designed to lift brand visibility among everyday drivers and sports fans alike. The initiative merges high-profile sports arena placements with hands-on retail strategies, aiming to reach consumers through stadium screens, in-store displays and moving advertisements. Company officials see this broad approach as a key step in deepening connections with the American market, which remains the world’s largest for tyre sales.

A central piece of the effort involves digital LED advertising inside nine Major League Baseball stadiums spread across four different US regions, ensuring exposure to both live crowds and television audiences. The company has also purchased commercial time on more than 10 sports networks to stretch its national reach. Beyond baseball, NEXEN TIRE will extend its existing sponsorship of the National Hockey League’s Anaheim Ducks, adding ribbon boards and exterior billboards at the team’s home rink and training facility.

On the retail side, the manufacturer is placing banner and digital advertisements at over 3,000 locations throughout North America, including major big-box chains and specialised tyre stores. A separate truckside advertising campaign will put branded wraps on delivery vehicles operated by key dealer partners, turning highways and local roads into moving billboards. The North American region already generates 22 percent of NEXEN TIRE’s total revenue, a figure representing roughly 40 percent growth since 2021, with larger diameter tyres of 18 inches and above now accounting for half of all regional sales due to rising demand for trucks, SUVs and premium vehicles.

The company has further strengthened its position by broadening its retail distribution network, launching new tyre models, attending industry gatherings like the SEMA Show and hosting test drive events for dealers. With this latest brand investment, NEXEN TIRE expects to accelerate its growth trajectory and lock in a more permanent presence across the North American market.

Brian (Yoonseok) Han, CEO, Nexen Tire America, said, "The core of this strategy is making NEXEN TIRE a natural part of American consumers' everyday lives, from stadiums to stores to the roads they drive on each day. By combining sports marketing with retail activation in a comprehensive campaign, we expect to accelerate growth in the North American market."

Comments (0)

ADD COMMENT

Link Copied!

Dunlop Tire Corporation (DUNLOP) has entered a strategic partnership with the International Auto Film Festa (IAFF), now in its fourth year as a global hub for automotive cinema. All future references to the event from 2026 onward will carry the title ‘International Auto Film Festa - Powered by DUNLOP’, marking a significant branding shift.

The Tokyo-based festival has quickly become a unique cultural celebration blending automobiles, filmmaking and creativity. Filmmakers worldwide are invited to submit original short films of up to 15 minutes, covering car culture, cinematography, animation, artificial intelligence and motorsport. As the official title partner, Dunlop will help expand the festival’s international footprint, rooted in shared values of innovation, performance and storytelling.

All 12 judges have already cast their votes for this year’s winners. The award ceremony and party for the International Auto Film Festa - Powered by DUNLOP will take place on 25 April in Tokyo’s Roppongi district.

Yoshiyuki Shimizu, Founder, IAFF, said, “We are truly honoured to welcome Dunlop, a global brand, as our title partner. IAFF is not merely a short movie competition but a new cultural platform where automobiles and cinema merge. With Dunlop's strong support, we are confident that, together with creators and their works from around the world, we can vividly portray the future of automotive culture from Japan, a major automotive nation.”

Akito Makino President and CEO, Dunlop Tire Corporation, said, “Dunlop supports the International Auto Film Festa, which aims to showcase the appeal and potential of automotive culture through film, and has decided to sponsor this film festival. As a company that supports the evolution of mobility and the emotions of people, we will continue to contribute to the development of diverse values and culture surrounding automobiles.”

Comments (0)

ADD COMMENT

Link Copied!

Pirelli has announced a technical update for the Moto2 class ahead of the World Championship’s European season opener this weekend in Jerez de la Frontera, Spain. The Italian tyre manufacturer will supply riders with a new rear development tyre designated F0192. This specification shares the same structural design as the existing supersoft SCX but introduces an alternative compound aimed at enhancing wear resistance and delivering more consistent performance over race distances.

Following its initial rollout at the United States Grand Prix, the standard supersoft SCX remains available for this round, enabling Moto2 competitors to conduct a direct back‑to‑back comparison with the new compound variant. Both rear supersoft options may be paired with the standard soft SC1 and medium SC2 front tyres. With the addition of the development tyre, each intermediate class rider will have access to up to ten rear tyres across the weekend.

For the Moto3 category, the championship’s entry class will rely on proven, reliable solutions. Riders will use the soft SC1 and medium SC2 compounds for both front and rear positions. These specifications have a successful track record in Jerez, as demonstrated last year when José Antonio Rueda claimed victory with a medium SC2 front and a soft SC1 rear.

Giorgio Barbier, Pirelli Motorcycle Racing Director, said, “On the occasion of the Spanish GP, scheduled for this weekend at the Circuito de Jerez - Ángel Nieto, we have decided to provide Moto2™ riders with a new rear development specification, the F0192. Compared to the standard supersoft SCX, it retains the same structure but features a new compound. This solution should improve wear while also delivering more consistent performance over race distance.

“The Jerez circuit is an excellent testing ground for evaluating new soft solutions, as it does not have highly abrasive asphalt and, at this time of year, temperatures are usually warm enough to allow the use of particularly soft options. In addition to this new solution, riders will of course also have access to the standard SCX, enabling a direct comparison between the two tyres under the same track and weather conditions, providing us with the most accurate feedback possible. The supersoft was already used as a race tyre last year and proved well suited to the characteristics of this circuit, so it is simply a matter of understanding which of the two alternatives will be preferred by the riders.”

Comments (0)

ADD COMMENT

Link Copied!

The Tyre Recovery Association (TRA) has warned that UK’s circular economy goal will remain out of reach if waste tyre processing continues to move abroad. Environment Agency data shows enhanced verification measures introduced last October have a compliance rate below two percent, a figure the TRA described as deeply concerning. Without a fundamental shift in policy and enforcement, a closed-loop system cannot be realised.

Exporters are systematically ignoring the new rules. Of 4,189 waste tyre shipments since 1 October 2025, only 54 post-shipment forms were completed correctly, a compliance rate of just 1.3 percent. The vast majority of UK’s annual 300,000 tonnes of tyre exports end up at illegal batch pyrolysis plants in India. The TRA called this both an environmental failure and an economic loss, as the UK ships abroad the very feedstock needed to power its own circular economy.

While the UK treats waste tyres as a disposal problem, the domestic sector holds 150,000 tonnes of licensed but idle processing capacity. The TRA argued that with enforceable regulation and proper oversight, the industry could expand significantly, creating skilled jobs and generating high-value secondary materials at home instead of losing them overseas.

Shredding tyres reduces environmentally harmful disposal and unlocks new value streams. Shredded tyres are strategic feedstock for sustainable aviation fuel, advanced continuous pyrolysis, recovered carbon black for new tyre manufacturing and rubberised asphalt for long-life roads. The TRA urged immediate regulatory action to stop uncontrolled exports and activate dormant domestic processing capacity without further delay.

Peter Taylor OBE, Secretary General, Tyre Recovery Association, said, “The Environment Agency’s transparency is very welcome, but the figures are an indictment of those tyre export brokers who continue to operate without conscience. To see a compliance rate of just 1.3 percent is ultimately depressing, these measures are a long way off having any meaningful impact.

“New measures need to be introduced so that EA can fulfil their statutory duty; until then, the export chain simply continues to abuse their goodwill. We must face the hard reality. Shred is the only immediate route to a circular economy and sustainable future for British operators. Unless we mandate that tyres must be mechanically processed into shred before they leave our shores, we will continue to fuel pollution abroad while our domestic recycling assets wither.

“Our neighbours and competitors are realising the opportunity from secondary materials. We continue to export the UK’s future in the back of shipping containers, while the rest of the world builds a circular economy. If the UK does not move to a shred-only mandate, we will be left behind.”

Comments (0)

ADD COMMENT

Link Copied!