As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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Bekaert has secured a place on TIME magazine’s World’s Most Sustainable Companies for 2026. Developed in collaboration with data firm Statista, the ranking recognizes 750 enterprises from an initial global pool of 5,800, highlighting those with outstanding environmental and social performance.

The assessment employs a rigorous, multi-dimensional methodology examining over 20 indicators. These include the sustainability of core operations, external evaluations from organisations like CDP and the Science Based Targets initiative, ESG reporting transparency and social factors such as workplace safety, leadership diversity and employee engagement. This comprehensive data-driven approach determines the final standings.

This accolade underscores Bekaert’s ongoing dedication to responsible practices and its strategy of embedding sustainability into its solutions to foster efficient, circular and low-impact industrial processes. The company’s strong social metrics reflect a safe and inclusive culture, which supports the delivery of high-quality solutions and the cultivation of enduring partnerships with customers and stakeholders.

Ann-Françoise Versele, Vice President – Sustainability and Governmental Affairs, Bekaert, said, “We are honoured to be included in TIME’s ranking of the world’s most sustainable companies for 2026. This recognition confirms the progress we are making and the commitment of our teams worldwide. Sustainability is a core part of how we operate and how we innovate. I would like to thank all our colleagues who contribute to this journey every day. Together, we remain focused on advancing our ambitions and creating lasting positive impact.”

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Tyres Europe has issued a formal response to the European Commission’s recent Omnibus proposal on Energy Labelling, urging a more cohesive strategy for regulatory simplification within the tyre labelling framework. While the industry association acknowledges the intent behind certain proposed amendments, it has identified several areas where the package could inadvertently introduce new complexities.

The proposed measures include promising steps towards digitalisation, such as the introduction of digital labels, the creation of a technical link between the EPREL database and the Digital Product Passport registry and the automation of label image generation within EPREL. These initiatives are seen as positive moves that could modernise the system and reduce certain administrative burdens for manufacturers.

However, Tyres Europe has expressed concern that other aspects of the proposal risk undermining these benefits. The potential empowerment of delegated acts to facilitate a label rescaling could generate fresh regulatory uncertainty and technical hurdles. Furthermore, the expansion of the Product Information Sheet, alongside the introduction of nested labels and additional EPREL requirements, threatens to increase administrative complexity without clear evidence that these changes would meaningfully aid consumer decision-making.

Citing recent data, Tyres Europe notes that consumer engagement with existing tools remains low, with only 39 percent of shoppers recalling the tyre label in 2024, a decline from 50 percent in 2017, and a mere 5 percent Tyres Europe Urges Cohesive Simplification in Omnibus Labelling Proposal having consulted the EPREL database. Given that the 2021 revision already rejected similar data requirements due to technical challenges, the association advocates for a targeted approach focused on improving consumer awareness and market incentives rather than adding new layers. Tyres Europe has affirmed its readiness to collaborate with the Commission to ensure the final framework delivers genuine simplification and supports a competitive European business environment.

Adam McCarthy, Secretary General, Tyres Europe, said, “The priority should be to make the existing tyre label better understood and used by consumers, not to add new layers of complexity that risk creating costs without changing purchasing behaviour. A simplification package should simplify.”

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Michelin North America, Inc. has announced a major reorganisation of its US manufacturing operations for the BFGoodrich Tires brand, a move that will consolidate production and impact approximately 1,200 workers in Alabama. The restructuring, set to begin later this year, will centralise nearly all BFGoodrich production at the company’s Fort Wayne, Indiana, facility. Consequently, operations at the Tuscaloosa, Alabama, site will undergo a phased wind-down starting in early 2027, with a projected completion date by the end of 2028.

In alignment with its corporate values, Michelin is emphasising a supportive transition for affected staff. The company temporarily paused Tuscaloosa operations to commence direct discussions with employees, with normal production scheduled to resume on 29 June 2026. No job separations are expected for several months as transition plans are finalised, and the company will engage union leaders to determine separation benefits for wage employees in accordance with the existing collective bargaining agreement and federal regulations.

The decision stems from structural inefficiencies at both plants, which are operating well below designed capacity. Simultaneously, the BFGoodrich brand faces increasing competitive pressures in the recreational and off-road tyre segment despite maintaining a robust market share and a strong performance reputation. Company leadership determined that consolidating production at Fort Wayne is essential to establishing a more efficient industrial framework to secure the brand’s long-term viability.

As tyre production and rubber-mixing activities gradually decrease over the next two years, Michelin North America intends to partner with public and private entities to identify new purposes for the Tuscaloosa site. This collaborative effort reflects the company’s ongoing commitment to the community’s future prosperity, ensuring that stewardship of the facility remains a priority even as its current manufacturing role concludes.

Terry Redmile, Michelin’s Senior Vice President for Manufacturing Operations in the Americas, said, “Because of the dedication of our teams in Tuscaloosa, BFGoodrich Tires is celebrated as a pioneering American brand, and an enduring symbol of car and truck culture. Due to the size, footprint and infrastructure of the Fort Wayne factory, that site is better positioned to consolidate the capacity and meet future demands for the success of BFGoodrich Tires. Unfortunately, we could not identify any feasible structure that would enable us to continue operating in Tuscaloosa while also supporting long-term value creation across our factories in North America.” 

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Dow will invest approximately USD 100 million by the end of 2027 to expand its specialty silicones manufacturing and research capabilities in the US, China and Japan, as the chemicals group seeks to meet rising demand from the mobility, electronics and healthcare sectors.

The investments will increase production capacity for liquid silicone rubber and engineered silicone materials, while also expanding research facilities focused on thermal management technologies.

The company said the projects would strengthen regional supply chains and support customers through local manufacturing and technical capabilities.

“These investments underscore Dow’s focus on scaling specialty silicones materials and bringing innovation closer and faster to our customers,” said Brendy Lange, president of Performance Materials & Coatings. “By expanding manufacturing and innovation capabilities in these strategic regions, we are investing to meet increasing consumer demand, strengthening our global supply chain capabilities, and enabling customers to move faster from innovation to commercialisation.”

Dow plans to expand liquid silicone rubber manufacturing facilities in Carrollton, Kentucky, and Zhangjiagang, China. The facilities are expected to begin operations in 2027 and will support applications in mobility, electronics and healthcare.

The company is also increasing capacity for engineered silicone materials used in electronics applications, including power electronics, semiconductor packaging, thermal management and electrical protection.

New capacity in Songjiang, China, and Fukui, Japan, is scheduled to come on stream this year. Additional expansions in Auburn, Michigan, and Zhangjiagang are expected to be completed in 2027.

Dow expanded its Cooling Science Labs in Shanghai earlier this year and opened additional facilities in Midland, Michigan, in June. The facilities are intended to support the development and scale-up of thermal management technologies.

The investments complete the series of silicones projects outlined during Dow’s 2024 investor day. The company said project timelines had been updated to reflect market conditions and affordability considerations.

Dow said demand for specialty silicones continues to grow in mobility, electronics and medical applications, where supply reliability, technical support and product performance remain important considerations.

In mobility and electronics markets, the expanded capabilities are intended to support applications including mobility intelligence modules, data centres, microelectronics, energy electronics, consumer electronics components and advanced safety systems.

In medical applications, the company said regional manufacturing capabilities support local supply requirements for regulated products.

Dow said local manufacturing and technical support would help customers improve supply reliability, accelerate commercialisation and meet evolving qualification requirements.

The company said its integrated silicones manufacturing network across the Americas, Europe and Asia positions it to serve growing demand in specialty materials markets.

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