As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

Comments (0)

ADD COMMENT

Link Copied!

Bridgestone’s newly launched Total Cost of Ownership platform emerged as a central attraction at this year’s Road Transport Expo, where fleet operators gathered to examine how customised data analytics can refine logistical expenditures. The tool, which made its premiere at the Stoneleigh event, drew thousands of attendees eager to explore the practical applications of operational metrics in minimising fleet-related outlays. Organisers recorded a total turnout of 13,325 visitors, a significant portion of whom engaged directly with Bridgestone’s commercial team to assess the platform’s capabilities.

The TCO Calculator allows transport companies to input their specific performance data, generating individualised cost comparisons that move beyond generic industry benchmarks. This tailored approach enables managers to pinpoint potential savings and make commercially sound choices based on their unique operational profiles. Concurrently, the booth featured ongoing presentations of Bridgestone’s broader portfolio, including premium truck tyres, Bandag retreading systems, Fleetcare services and Webfleet’s digital tools, all of which sustained a steady flow of professional inquiries throughout the event.

Product highlights included the ECOPIA with ENLITEN technology, promoted for its fuel-saving attributes, and the Duravis line, engineered for extended mileage and reduced early tyre removal. Bandag’s retread offerings also drew considerable attention, underscoring the industry’s shifting focus towards sustainable practices that prolong casing life and diminish waste. These presentations reinforced the message that performance need not be sacrificed for ecological or economic benefits.

The exhibition underscored Bridgestone’s broader strategy of lowering total ownership costs through an integrated mix of tyre manufacturing, retreading, telematics and expert consultation. Additional Webfleet innovations, such as AI-powered Fleet Advisor, connected cameras and PRO Driver Terminals, highlighted the role of interconnected technology in boosting safety and regulatory compliance. The positive reception of the TCO platform confirmed that data-centric decision-making is rapidly becoming a cornerstone of modern transport management.

David Almazan, Head of Region and Commercial Business Unit Director, said, “RTX proved to be a fantastic opportunity to meet with customers and have meaningful conversations about the challenges they're facing. There was a real appetite to explore new ways of reducing operating costs, and the response to Bridgestone’s new Total Cost of Ownership platform. The number of visitors wanting to understand how the tool works and how it can be applied to their own operations showed us that fleets are increasingly looking beyond individual products and taking a broader view of total operating costs. That's exactly what the TCO tool has been designed to support.

“RTX continues to be one of the UK's most important events for the commercial vehicle sector, and this year's show demonstrated just how engaged the industry is in finding smarter, more sustainable ways to operate. The quality of conversations we had throughout the three days was exceptional. It wasn't simply about introducing new products; it was about working alongside fleets to understand their businesses and identify practical solutions that deliver long-term value. That's exactly where Bridgestone can make a real difference.”

Alex Crane-Robinson, Webfleet Regional Director, UK and Ireland, said, “The conversations we had at RTX highlighted the growing importance of our technology in helping operators manage increasingly complex and demanding operations. By giving fleets clearer visibility of their vehicles, drivers and day-to-day performance, data insights can help them identify opportunities to improve efficiency, support compliance and control costs. RTX offered a valuable opportunity to demonstrate how Webfleet can help operators use these insights to make faster, better-informed decisions.”

Comments (0)

ADD COMMENT

Link Copied!

The Bundeskartellamt has levied fines totalling EUR 11.9 million against Maxxis International GmbH, Best4Tires Berlin GmbH and Reifen Müller GmbH & Co. KG, alongside an individual responsible for the infractions. Maxxis, functioning as the exclusive German importer for Taiwanese manufacturer Cheng Shin Rubber, supplies tyres under its own brand and the CST label, while the other two firms operate as domestic wholesalers.

The proceedings originated when a competing wholesaler disclosed the restrictive practices to the authority and agreed to cooperate fully. The allegations centre on a coordinated scheme to control pricing within the German wholesale market for Maxxis and CST tyres. At the end of 2015, Maxxis, responding to commercial pressure from wholesalers including the predecessor of Best4Tires Berlin and Reifen Müller, initiated margin guarantee contracts that assured fixed profit margins on each tyre sold, later extending similar deals to nine additional distributors.

Central to the arrangement was a tacit agreement that wholesalers would avoid price leadership and adopt only a defensive sales posture, particularly on the Tyre24 online platform. Maxxis concurrently deployed a price moderation framework that prescribed recommended resale prices, continuously monitored actual market prices via buyer accounts on the platform, and systematically intervened against perceived underpricing. This system persisted until July 2024, when the company abandoned the practice and terminated all remaining margin agreements following the cartel office’s intervention.

The authority also determined that the two wholesalers had actively pursued and benefited from these margin guarantees, with Best4Tires Berlin inheriting liability for its predecessor’s continuation of the anti-competitive behaviour after its 2022 acquisition. Mitigating factors in the penalty assessment included cooperation from Maxxis and Best4Tires Berlin, alongside settlements agreed by Maxxis and Reifen Müller. The fine orders remain subject to appeal before the Düsseldorf Higher Regional Court, which will conduct a full factual and legal review of the case.

Andreas Mundt, President, Bundeskartellamt, said, “Vertical price-fixing agreements tend to put consumers at a disadvantage as they often lead to excessive prices. The Bundeskartellamt vigorously prosecutes such practices, which have already been prohibited since the early 1970s. In any case, agreements guaranteeing distributors a certain margin violate competition law if, as here, they contain provisions on distributors’ selling prices, thereby restricting their freedom to set prices.”

Comments (0)

ADD COMMENT

Link Copied!

PT Tiga Berlian Mandiri (Tiberman), an Indonesian importer and distributor of tyres and wheels, used Tiberman Expo 2026 to showcase its expanding business portfolio, strengthen industry partnerships and launch a new renewable energy business.

Held at the company's Super Area in Gresik, East Java, the exhibition brought together representatives from more than 70 companies, government officials and international tyre suppliers. The event featured hundreds of tyre and wheel products and was hosted at one of Tiberman's 15 Super Areas across Indonesia.

Built around the company's philosophy, "We Provide Solutions", the exhibition focused on integrated business solutions for industries including transportation, logistics, mining, plantations, manufacturing and construction, rather than solely on product displays.

The event also served as a platform for collaboration between industry, government institutions and international partners. Visitors explored tyre and wheel solutions for commercial vehicles, trucks, buses, heavy equipment and specialised industrial applications, while Tiberman sought to strengthen customer relationships and support improvements in operational efficiency and reliability.

Alongside the exhibition, Tiberman Group inaugurated the second warehouse of PT Fie Min Logistics, its bonded logistics and warehousing subsidiary. Representatives from the East Java Regional Office of Indonesia's Directorate General of Customs and Excise officiated at the opening.

According to the company, the new facility will increase storage capacity, improve distribution across Indonesia and enhance customer service.

Tiberman also announced the launch of PT Ethlon Energy Indonesia, marking its entry into the renewable energy sector.

The new company will provide consulting, system integration and installation services for solar photovoltaic power systems, targeting mining companies, plantations, industrial operations and large corporate customers. Tiberman said the expansion reflects increasing demand for energy solutions that are more efficient, reliable and environmentally responsible.

The company said the move broadens its position from a product-focused business to an integrated solutions provider spanning tyres, wheels, logistics and renewable energy.

During the exhibition, Tiberman also received two recognitions from the Indonesian World Records Museum (MURI). The awards recognised what the company described as Indonesia's first tyre featuring a batik motif on its sidewall and the first tyre incorporating inspirational quotations into its tread design.

PT Tiga Berlian Mandiri said the exhibition reinforces its long-term strategy of expanding its distribution network, strengthening logistics capabilities and developing new business segments while supporting customers across multiple industries through its nationwide network of 15 Super Areas.

Comments (0)

ADD COMMENT

Link Copied!

Birla Tyres has officially joined the Automotive Tyre Manufacturers’ Association (ATMA), becoming the newest member of the leading industry body. The company, with its registered office in Kolkata, operates a large-scale manufacturing facility in Balasore, Odisha, which spans 195 acres and is dedicated to producing a diverse range of speciality tyres.

Based in New Delhi, ATMA represents major tyre manufacturers that account for more than 80 percent of domestic production. The association serves as a vital link between the government and the industry while also engaging with media, opinion leaders and international trade bodies to advocate for the sector’s perspectives.

ATMA actively participates in policy formulation and regularly consults with government departments on economic challenges affecting the industry. Its existing membership includes prominent firms such as MRF Tyres, JK Tyre & Industries, CEAT Ltd and Bridgestone India, the local subsidiary of the Japanese tyre giant.

Comments (0)

ADD COMMENT

Link Copied!