As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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Ralson has reached a production volume of one million units for its truck and bus radial tyres. This accomplishment arrives only three years after the brand’s entry into the American market and roughly five years following construction work on its dedicated TBR facility, which began during the most severe period of the pandemic.

Demand from commercial fleets operating in over 70nations has fuelled the brand’s rise. Users have consistently rated the TBR product line as delivering high-end performance at a cost-effective price. To support this customer base, Ralson currently maintains two American warehouses in Savannah and Newark, enabling replenishment within two to three days for dealers and fleets across the country.

The tyre lineup meets United States fleet engineering standards and comes with a competitive seven-year, three-retread warranty. Products cover long-haul, regional and vocational uses. Following the one millionth tyre, Ralson plans a large capital investment to more than double its TBR output. The expansion will increase warehousing, partner programmes and dealer support across North America.

Brian Sheehey, President, Ralson Tire North America, said, “The first million was about conviction – in the product, the process and the people who built it. We started this plant when the world was standing still. We earned every mile since. The next million will be about acceleration: deeper dealer partnerships, broader SKU coverage and continuing to give fleets a reason to choose us on every spec sheet.”

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Giti Tire heads into the 2026 Nürburgring 24-Hour race from 14 to 17 May with a clear engineering mission, placing its tyres at the very centre of a live high-performance trial. The company treats the gruelling event not merely as a competition but as a decade‑long research platform where extreme track demands directly inform the durability and safety of everyday road tyres. What Giti learns on the Green Hell’s asphalt directly shapes its ultra‑high‑performance road tyres, enhancing handling precision and driver confidence worldwide.

The notorious Nordschleife, a 25‑kilometre maze of blind crests, 170 corners and volatile weather, serves as Giti’s primary outdoor laboratory. Unlike controlled indoor simulations, this circuit forces tyres to endure rapid temperature swings, sudden rain and sustained high‑speed loads, generating performance data that cannot be replicated elsewhere.

During the 24 hours of nonstop racing, Giti’s engineers systematically track how their compounds behave under relentless stress. They measure grip falloff, structural fatigue, wet‑weather response and heat dissipation lap after lap, turning every hour of darkness and every sudden shower into a learning opportunity for future tyre families.

Beyond technology, Giti has built a visible partnership with WS Racing and its all‑female ‘Girls Only – Ready to Rock the Green Hell’ campaign. The 2026 entry fields Carrie Schreiner, Janina Schall and Fabienne Wohlwend in a Porsche 911 GT3 Cup, while a separate Toyota Supra in the VT2‑RWD class continues developing emerging talents through the Girls Only Talent Pool.

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Continental has introduced a specialised tyre lineup for motorhomes as the camper season begins, addressing the unique technical demands of recreational vehicles. The company’s VanContact Camper tyre family includes two distinct models: the VanContact Ultra Camper for summer conditions and the VanContact A/S Ultra Camper as an all‑season alternative. Both products are engineered to handle the heavy weights, uneven axle loads, and long idle periods that typically challenge motorhome tyres.

Positioned as the flagship of the series, the VanContact A/S Ultra Camper targets users seeking maximum year‑round flexibility without the need for seasonal tyre changes. This all‑season tyre delivers reliable traction across diverse weather conditions while offering high mileage and efficient rolling performance. It is designed to serve equally well for spring season starts and continuous use throughout the year, making it a versatile solution for frequent travellers.

The reinforced carcass structure and high‑quality belt materials of the VanContact A/S Ultra Camper meet the Camping Pneu standard, which provides higher load capacities than conventional van tyres. From a technical perspective, Continental employs a robust tread design with thick rubber blocks, a protective abrasion rib, and stable sidewalls. A functional tread and sipe pattern, combined with an advanced rubber compound, promote even wear, low rolling resistance and dependable grip on changing road surfaces and in variable weather.

Alongside the all‑season version, the summer‑specific VanContact Ultra Camper remains available for warm‑weather optimisation. Continental emphasises that tyre condition at season start is critical, as extended inactivity, temperature swings and pressure fluctuations can compromise performance. The VanContact Camper family is positioned as a high‑durability solution for a safe and flexible start to the camping season and beyond.

Nicolas Jackisch, Product Manager – Van Tyres, Continental, said, “With the VanContact Camper tyre family, we take into account the load profiles and usage conditions of the motorhome segment. The VanContact A/S Ultra Camper stands for flexible all‑season performance and year‑round use, while the VanContact Ultra Camper is optimised for operation in warm temperatures. Both tyres are designed to deliver high load capacity, stability and safety.”

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Hankook Tire, in collaboration with Al Dobowi Tyre company, the official distributor of Hankook in UAE since 1978 under Al Dobowi Group, has announced a new sponsorship agreement with the Gulf County Championship, a community-based cricket league in the United Arab Emirates.

Starting from the 2026 season, Hankook will serve as a Division Sponsor for the league, which ranks among the UAE’s leading community cricket events. The championship features roughly 200 matches over three months, drawing more than 800 players across multiple divisions and primarily engaging the country’s South Asian community, where cricket holds strong cultural significance.

Through on-site branding and digital exposure via YouTube and social media, Hankook aims to boost brand awareness and customer engagement. Interactive programmes and promotional activities are planned to drive consumer conversion. Stellar Sports & Events organises the league.

Dae-hee Yun, Managing Director UAE, said, "This initiative marks an important step in expanding our customer and partner base across the UAE. Through strategic partnerships, we aim to further strengthen our sales competitiveness in the local market while reinforcing our premium brand positioning."

Waqas Faisal, General Manager, Al Dobowi Tyre Company, said, "Marking 50 years of presence in the UAE, this partnership is a significant milestone for Al Dobowi Group as the official distributor of Hankook Tires. Cricket plays a vital role in bringing communities together across the country, and the collaboration provides a strong platform for engaging with the local cricket community and strengthening our presence across the UAE, delivering results both on and off the field."

Rony James, General Manager, Stellar Sports & Events, said, "We are delighted to welcome Hankook Tire and Al Dobowi Group as key partners for the Gulf County Championship. This collaboration reflects the growing scale and professionalism of community cricket in the UAE. Our focus is to create a platform that delivers competitive cricket and meaningful brand engagement for our partners through on-ground and digital experiences."

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