As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

Comments (0)

ADD COMMENT

Link Copied!

The DUNLOP BLUE RESPONSE TG summer tyre has earned the highest possible distinction, receiving an ‘Outstanding’ overall rating from Auto Motor und Sport, a premier German automotive publication with significant influence across the European market. This top-tier performance was secured during the magazine's latest comparative assessment, where eight competing summer tyres, all sized 195/55 R16, were subjected to rigorous evaluation. The newly launched DUNLOP model emerged as the definitive leader.

Having been formally introduced to the European press and consumers just this week in Seville, the DUNLOP BLUE RESPONSE TG represents a significant milestone as the first DUNLOP tyre manufactured by Sumitomo Rubber Industries. Its debut in a major market test has already yielded remarkable results. The tyre's evaluation revealed superior performance across all measured categories. In wet condition assessments, it achieved scores approaching a perfect 10 in nearly every test. Its innovative tread design proved highly effective, excelling in critical areas such as braking distance, lateral grip and resistance to longitudinal aquaplaning.

This excellence was matched during dry handling trials, where the tyre demonstrated remarkably balanced and dynamic capabilities. It accumulated three flawless scores of 10 and an additional three scores of nine, underscoring its exceptional precision and the heightened safety it provides. Notably high marks were awarded for its braking performance, responsive handling characteristics and sustained consistency. Testers universally praised its superior grip on both wet and dry surfaces, its precise and agile steering feedback and its dependable behaviour during lane changes, highlighting a safe and forgiving performance envelope. As the sole tyre in the test to achieve the ‘Outstanding’ rating, the DUNLOP BLUE RESPONSE TG established a commanding lead in the final classification.

Markus Bögner, Managing Director and President, DUNLOP Tyre Europe GmbH, said, “We are proud that the first DUNLOP tyre of our own design leads the competition from the outset. This test victory clearly confirms our ambitions and shows that DUNLOP’s return to the premium segment was the right strategic decision. The DUNLOP BLUE RESPONSE TG sends a strong signal about where the brand is headed.”

Full scores for DUNLOP BLUE RESPONSE TG:

Wet braking distance:                                  10/10
Wet lateral grip:                                           10/10
Wet handling (measured):                            10/10
Wet handling (subjective):                            10/10
Wet longitudinal aquaplaning:                     10/10
Wet lateral aquaplaning:                                9/10
Dry braking distance:                                  10/10
Dry lane change safety (subjective):              9/10
Dry steering response (subjective):               9/10
Dry handling (measured):                           10/10
Dry handling (subjective):                           10/10
Dry rolling comfort (subjective):                   9/10
Rolling resistance:                                        6/10
Road noise:                                                10/10
Overall rating:                                          9.6/10

Comments (0)

ADD COMMENT

Link Copied!

Hankook Tire has confirmed the 2026 season of the Lamborghini Super Trofeo series will commence with its opening round in Florida from 18 to 20 March 2026. As the exclusive tyre supplier for this international championship organised by Italian supercar manufacturer Automobili Lamborghini S.p.A., Hankook will equip all competing Huracán Super Trofeo EVO2 cars with its ultra-high-performance Ventus racing tyre. This partnership, established in 2023, continues to see the Ventus tyre support Lamborghini vehicles under extreme conditions, withstanding speeds approaching 300 kmph while delivering exceptional grip, handling and durability across varied global climates.

The opening event, part of the North American series, is set to take place at the challenging Sebring International Raceway. This 6.0-kilometre circuit, constructed on the grounds of Hendricks Field Airport, presents unique difficulties with its combination of dedicated racetrack sections, airport runways and taxiways. The track surface itself adds another layer of complexity; concrete sections in particular place immense stress on tyres and become notably slippery when wet. Furthermore, the intense Florida sun can dramatically elevate track temperatures, making strategic tyre management a critical factor that could very well decide the race's outcome.

Despite these demanding conditions, the Ventus tyre is expected to perform reliably, showcasing Hankook’s advanced motorsports technology. Its robust construction provides the necessary heat resistance and stability for high-speed racing, reinforcing the global premium status of the Hankook brand through this strong collaboration with Lamborghini.

The 2026 Lamborghini Super Trofeo season will feature three continental series spanning North America, Europe and Asia, encompassing 10 countries and six rounds each. A key highlight for local fans is Round 4 of the Asia series, scheduled for 17 to 19 July 2026 at Inje Speedium in Gangwon Province. Following the conclusion of the regional championships, the top competitors will gather in Italy for the Grand Final from 24 to 25 October, where the ultimate world champion will be crowned.

Comments (0)

ADD COMMENT

Link Copied!

The Bridgestone Potenza Sport EVO, incorporating ENLITEN Technology, secured the top position in the 2026 summer tyre test conducted by sport auto magazine. Evaluated in size 205/45R17 on a Mazda MX-5, it emerged as the clear leader among seven competing tyres. It was the sole tyre to earn the prestigious ‘outstanding’ rating, achieving 9.2 points for its overall performance.

The testers commended the Potenza Sport EVO for its remarkably balanced capabilities. They characterised it as a tyre combining high safety with an exhilarating driving experience, declaring it their definitive top choice. The evaluation noted the tyre's abundant grip and precise handling during challenging manoeuvres. The experts described it as a highly responsive tyre with substantial grip in reserve on both wet and dry roads while praising its fine controllability through load variations.

Its proficiency in wet conditions was a significant highlight, demonstrated by short braking distances, tenacious cornering grip and robust safety margins against aquaplaning. Developed from the multi-award-winning Potenza Sport, this new model elevates sports performance, wet control, durability and efficiency. Available from January 2026, the tyre ensures precise control at high velocities, preserving vehicle composure. It attains a top-tier EU label A-grade for wet grip, and compared to its predecessor, it reduces wet braking distances by five percent and dry braking by two percent.

These advancements are complemented by superior longevity, with a 15 percent mileage increase, translating to roughly 6,000 extra kilometres. Furthermore, it enhances fuel economy and boosts electric vehicle range through a rolling resistance reduction of up to six percent.

Comments (0)

ADD COMMENT

Link Copied!

DUNLOP has announced the launch of its BLUE RESPONSE TG, a new premium summer tyre developed for passenger cars and SUVs. Suitable for internal combustion, hybrid and electric vehicles, the tyre will be available in 99 sizes spanning 15 to 21 inches, series 40-65 with H, V and W speed ratings. Production takes place at a state-of-the-art facility in Türkiye, with European market availability scheduled for March 2026.

This launch represents a significant shift for the brand in Europe. BLUE RESPONSE TG is the first DUNLOP product developed under Sumitomo Rubber Industries (SRI) since it acquired the historic brand’s passenger car tyre rights in 2025. The tyre was engineered collaboratively by DUNLOP’s teams in Germany and Japan, drawing upon SRI’s established manufacturing and development capabilities.

The ‘TG’ designation stands for ‘Touring,’ underscoring the tyre’s ability to deliver long-distance comfort and efficiency while maintaining strong performance. A suite of new technologies ensures stability and control on both wet and dry roads. Impressive braking performance is a key feature, enhancing overall safety and driver confidence.

Central to the tyre’s capabilities is an intelligent three-zone rib design that efficiently channels water away from the contact patch. This promotes stability at higher speeds and unlocks reliable wet-weather grip during directional changes. A refined shoulder design features lateral grooves set at optimised angles. This enhances tread rigidity, reduces block deformation under load and ensures consistent force transfer when cornering and braking.

Durability is addressed through a new tread compound utilising longer, more resilient polymer chains. These resist abrasion and slow wear to extend mileage without compromising performance. To complete the package, a noise-reducing tread design links lateral grooves into continuous channels. This smooths airflow and dampens vibration, resulting in a noticeably quieter cabin environment and the composed, refined ride expected from the DUNLOP brand.

Comments (0)

ADD COMMENT

Link Copied!