As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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Following a wave of international acclaim, Pirelli's Cyber Tyre technology continues to redefine automotive safety and connectivity, earning a trio of prestigious awards that underscore its transformative impact. The recognition began in France, where a panel of 20 industry experts at the Automobile Awards honoured the Cyber Tyre with the Safety Award for its ability to enhance vehicle security. This intelligent system employs integrated sensors that communicate with a car’s electronic control unit, delivering real-time road data. This allows vehicle stability systems to react more precisely, improving braking and handling, while also sharing critical information with road infrastructure and other connected vehicles to proactively alert of hazards.

Further acclaim came from Autobest, a European automotive jury representing 32 countries, which granted its SafetyBest 2026 award. This honour celebrates the pioneering development of the Cyber Tyre, a technology deemed of exceptional significance for raising road safety standards following rigorous evaluation. Simultaneously, the global market analysis firm Frost & Sullivan named Pirelli the 2025 Company of the Year in the smart automotive tyre sector. This award highlights Pirelli’s foresight in anticipating industry trends and bringing groundbreaking innovations to market that generate substantial value.

The culmination of two decades of development, Cyber Tyre technology is now moving from concept to real-world application through key automotive partnerships. Following its 2021 debut on the McLaren Artura, the system has been adopted by Audi for a special track model and is fully integrated into the electronics of the Pagani Utopia Roadster. A recently announced agreement with Aston Martin will see the technology featured on future models, with development also expanding into the premium volume market. These implementations are supported by a strategic collaboration with Bosch, ensuring seamless integration with essential vehicle systems like ESP and ABS.

Fundamentally, the Pirelli Cyber Tyre is an integrated hardware and software platform. It collects vital data on tyre pressure, temperature and dynamics, processes this information via proprietary algorithms and communicates instantly with a vehicle’s driver-assistance and stability controls. This elevates safety, efficiency and comfort. Its influence extends beyond the vehicle itself, contributing to smarter infrastructure. A pilot project in Italy’s Apulia region, for example, combines tyre sensor data with camera imagery to create dynamic road maps that monitor pavement conditions and aid maintenance planning. Through Vehicle-to-Everything connectivity, the Cyber Tyre is paving the way for smarter roads and cities, marking a decisive step towards future mobility by transforming the traditional tyre into a connected, intelligent component.

Andrea Casaluci, CEO, Pirelli, said, “These new recognitions confirm that the role of the tyre has changed. For over a century, the technologies inside it have been evolving, but its function has remained the same: conveying forces to the ground to ensure vehicle control. Today, the tyre continues to evolve, and to its primary purpose a new one has been added: thanks to Pirelli Cyber™ Tyre, it has begun to collect and transmit data, processed through algorithms developed by Pirelli. These enable new functionalities, both within vehicle electronics and in relation to road infrastructure, with development potential that looks towards smart cities and autonomous driving. Digitalisation and connectivity are essential pillars for designing future mobility, and our technology – the first of its kind in the tyre world – has embraced them, as confirmed by these awards and by our collaborations with leading car manufacturers.”

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Dunlop (company name: Sumitomo Rubber Industries, Ltd.) has integrated chemically recycled circular carbon black into selected passenger car tyres, initiating mass production at its Miyazaki facility in November 2025. This marks the first application of this recycled material within Dunlop's commercial tyre range. The circular carbon black is derived from end-of-life tyres and manufacturing rubber scrap, which are processed through chemical recycling instead of being incinerated for energy. Developed in partnership with Mitsubishi Chemical, this approach transforms waste into a valuable raw material, promoting a circular economy and helping to lower CO₂ emissions.

This innovation was first proven in high-performance settings, having been successfully tested in Dunlop racing tyres during the competitive SUPER GT 2025 season, where it delivered reliable results. The initiative is a key component of Sumitomo Rubber’s overarching TOWANOWA circular economy strategy, which seeks to embed sustainability throughout the tyre lifecycle. This framework connects a sustainable ring, managing five key processes, with a data ring that harnesses information to generate additional value. A central element involves increasing the adoption of sustainable materials to lessen environmental footprint.

Operationally, Sumitomo Rubber provides rubber waste to Mitsubishi Chemical, which then utilises coke oven chemical recycling to produce the circular carbon black. This partnership redirects rubber from combustion to material recovery, enhancing resource efficiency and fostering more sustainable tyre production. Moving forward, the company plans to further develop its TOWANOWA strategy, concentrating on reducing ecological impact, improving tyre safety and performance and expanding service-oriented solutions for sustainable mobility.

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Bridgestone India has further strengthened its environmental and educational mission with the opening of a Nature Interpretation Centre. This new facility, an eco-friendly mud structure, is situated within the company’s thriving Butterfly Garden at its Kheda Plant. Designed as a hub for nature-based learning, the Centre provides immersive educational tools such as 3D models and interactive smart boards, alongside a resource area with books and training materials. It will facilitate workshops and community programmes, having already engaged over 70 local students with hands-on conservation experiences.

The surrounding 1.23-acre Butterfly Garden forms a critical habitat, home to over 7,000 native plants that sustain a diverse ecosystem of butterflies, birds, mammals and pollinators. Its ecological impact is demonstrated by a Bombay Natural History Society evaluation, noting a significant rise in biodiversity. Since the garden’s creation, documented butterfly species have grown from 44 to 68 and bird species from 40 to 46, with several birds recorded in the Kheda region for the first time.

Collectively, the garden and centre showcase a successful model for harmonising industrial activity with nature, actively supporting Bridgestone’s commitment to sustainable growth and meaningful community engagement.

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JK Tyre & Industries Ltd. has formally completed the merger of its subsidiary, Cavendish Industries Ltd., into its operations, a strategic move that follows Cavendish's acquisition in 2016. At that time, Cavendish was operating at only 30 percent of its manufacturing capacity for various vehicle tyres. Under JK Tyre's stewardship, the subsidiary received extensive managerial, financial and technical support, which facilitated a complete operational turnaround. Through optimised manufacturing processes, capacity utilisation dramatically increased to 95 percent. Additional expansion at the Laksar facility further bolstered its substantial contribution to the company's overall tyre production.

This consolidation is projected to generate significant value by combining operational strengths, achieving greater economies of scale, and creating a more robust and diversified product portfolio. The unified entity will also benefit from an extensive, integrated distribution network. The merger aligns with JK Tyre's enduring strategy of pursuing sustainable growth through both organic projects and strategic acquisitions. Cavendish’s successful integration represents the company’s third major operational turnaround, following previous revitalisations of Vikrant Tyres and JK Tornel Mexico, alongside the establishment of two Greenfield plants.

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