The Rough Trek: The Journey of ISO 9001 and Quality Management

The Rough Trek: The Journey of ISO 9001 and Quality Management

As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • Systems approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

Pirelli Brings Softest Tyre Trio To Resurfaced Mexico City Circuit

Pirelli Brings Softest Tyre Trio To Resurfaced Mexico City Circuit

Pirelli has chosen the softest trio in its range for the Mexico City Grand Prix, with the C3 as Hard, the C4 as Medium and the C5 as Soft. This departs from last year, when a compound step using the C2 as Hard proved less appealing than the softer alternatives. The second round of the Americas triple-header takes place at the circuit named after brothers Pedro and Ricardo Rodríguez, unique on the calendar due to its altitude of over 2,000 metres.

A large portion of the circuit has been resurfaced, covering Turn 16 to Turn 1 and Turn 7 to Turn 16, leaving only the first sector largely unchanged. New asphalt normally brings higher grip and lower roughness, though its actual characteristics will need assessment during the opening stages. The track is often dirty early on, with grip improving lap after lap, and that evolution could be more pronounced this year.

The Autódromo Hermanos Rodríguez has traditionally been one of the least demanding circuits on tyres, with low-speed corners and limited lateral loads keeping wear under control. The thin air reduces aerodynamic load, increasing tyre slip and making graining a factor to watch, possibly more so with the smoother asphalt. The circuit's low severity could favour a one-stop race, though tyre management to extend stints will remain important, particularly for the rear axle.

Strategy may depend more on driver confidence in a compound than on genuine tyre life limitation, with some teams favouring softer compounds for grip and others the Hard for consistency. The Soft could play a central role, having shown strong characteristics on low-severity circuits. Braking performance also warrants monitoring, as the altitude reduces aerodynamic efficiency and the long main straight into Turn 1 could increase lock-up risk. Last year's grid was split between one-stop and two-stop strategies. This will be the sixth Grand Prix under the Mexico City Grand Prix name, with Max Verstappen the most successful driver at the venue with five victories, matching Red Bull. The Pirelli Podium Cap celebrates Día de los Muertos, which falls on race Sunday.

Mitas Enters Chinese Agricultural Tyre Market With Official Brand Ceremony

Mitas Enters Chinese Agricultural Tyre Market With Official Brand Ceremony

Mitas marked its entry into Chinese agriculture with an official brand ceremony held on 27 October at the National Exhibition Center in Tianjin, during CIAME 2026, the China International Agricultural Machinery Exhibition. Customers, partners and industry figures attended the event, which introduced the international tyre maker and its agricultural portfolio to the local market.

Bringing close to 100 years of tyre manufacturing experience and enduring ties with farmers and equipment builders around the world, the company presents Chinese customers with a commercially available international option built on proven agricultural knowledge, technology and dependability. The dedicated exhibition booth featured the HC 2000 and SFT CHO. The former, a VF tractor tyre, delivers high load capacity at low inflation pressure alongside efficient traction and diminished soil compaction, achieved through a large contact patch and even load distribution. The latter, engineered for demanding cyclic-load duties, pairs high load capacity and low inflation pressure with a broad footprint for gentle ground handling. Both models demonstrated the brand's dedication to proven engineering and high-value performance for contemporary agriculture.

Going forward, the company plans to strengthen its Chinese footprint by collaborating closely with equipment manufacturers, distributors and farmers, deepening understanding of local applications and addressing the evolving requirements of Chinese agriculture.

Roberta D’Agnano, Global Marketing Director Mitas at Yokohama TWS, said, “Entering the Chinese market means bringing the strength of an established international brand to a new customer base. Mitas combines nearly a century of agricultural expertise with proven tyre technology and a clear focus on dependable performance. Our ambition is to establish Mitas as a reliable partner for Chinese farmers, distributors and equipment manufacturers, offering solutions that help them get the most from their machinery.”

USTMA Publishes 2025 End-of-Life Tire Market Report

USTMA Publishes 2025 End-of-Life Tire Market Report

The U.S. Tire Manufacturers Association (USTMA) has published its 2025 End-of-Life Tire Market Report, continuing a biennial series begun in the early 1990s. With over 30 years of figures on tyre generation, destination markets and stockpiles, the study stands as the nation's most thorough accounting of what happens to tyres after they leave the road.

Of the 273 million tyres retired nationwide in 2025, some 79 percent were absorbed by end-use markets. Only lead-acid batteries surpass tyres as a recycled and reclaimed material; paper, aluminium, glass and PET plastic all trail behind. The result is that valuable rubber stays in productive circulation rather than accumulating in landfills.

Abandoned and illegal stockpiles shrank to roughly 42.1 million tyres, compared with about 48 million two years earlier – a 12 percent drop in that span and a 96 percent fall from the billion-tyre high of 1990. Colorado's cleanup effort accounted for much of the gain, eliminating over 12 million tyres, while New Jersey and Pennsylvania recorded large reductions. North Carolina, Tennessee and Delaware cleared their stockpiles entirely, and land disposal declined nearly 11 percent to 779 thousand tonnes.

Tyre-derived fuel stayed the biggest outlet, taking about 1,317 thousand tonnes, with ground rubber just behind at roughly 1,201 thousand tonnes. Cement kilns consumed about 5 percent more, reaching 821 thousand tonnes – 62 percent of all tyre-derived fuel – as carbon-reduction mandates and the fuel's biogenic nature enhance its appeal. Reclamation applications expanded by roughly a tenth.

Most declines arose from forces outside the industry's influence. Pulp and paper mill shutdowns halved nothing less than 40 percent of that outlet, while revised Michigan energy rules trimmed utility boiler demand by about 22 percent. Synthetic turf continues yielding ground to cork, coconut husk and olive pit infill; moulded and extruded goods eased from a 2021 high; and energy price swings have shifted tyre-derived fuel's competitiveness. Exports, however, climbed 270 percent since 2023 – from 253 thousand tonnes to 936 thousand tonnes – making them the third-largest outlet, driven by India's rapid growth and sustained fuel shipments to Japan and South Korea. USTMA urges exporters to confirm that receiving markets are environmentally sound and economically viable.

Near-term investments include Tire Recycling Foundation-backed environmental product declarations, wider chip seal use, advances in dry-process rubber-modified asphalt and pavement funding. Kentucky devoted over USD 1.16 million in 2025 to nine county rubber-asphalt projects, and California opened USD 6.57 million in grants for fiscal 2025–26. Pyrolysis is now quantifiable as it reaches commercial scale, and the Tire Recycling Foundation is growing into a platform for education, research and demonstration. State-level stockpile figures accompany the report on the ELT Report page of the association’s website.

Anne Forristall Luke, president and CEO, USTMA, said, “This report gives a picture of a market in transition. Stockpile cleanup continues, and 79 percent of end-of-life tyres reached end-use markets. At the same time, several domestic markets contracted, and the rise in exports shows strong demand for this material outside the US Together, those trends tell us our markets still depend on a handful of large industrial outlets, and that market development has to be the priority. The data points to where the work is needed, and much of that work is already underway.”

Amelia Chucholowski, Associate Director, Sustainability and Recycling Policy, USTMA, said, “International demand further demonstrates that this material has real value, but our priority is domestic circular end-use markets, because a tire processed here supports a US recycler, US jobs and US infrastructure. That includes ensuring that domestic processors have adequate feedstock. We’re watching it closely and working with our global partners both to understand what’s driving this trend and to report it transparently.

“The work that actually grows these markets is underway right now, and almost none of it shows up in a 2025 market report. Read this report as a snapshot of 2025. What we’re building now will be measured against in the future. State programmes have built one of the country’s great recycling success stories. 96 percent of the tyre stockpiles that existed in 1990 are gone, and the lesson is clear: when states fund their programmes, enforce the rules and invest in markets, results follow. The next chapter is about markets. The more states invest in uses like rubber-modified asphalt, the more tires become roads, products and energy here at home.”

PRINX CHENGSHAN Showcases Tractor And Harvester Tyre Solutions At CIAME 2026

PRINX CHENGSHAN Showcases Tractor And Harvester Tyre Solutions At CIAME 2026

PRINX CHENGSHAN showcased a lineup of agricultural tyres under its Chengshan brand at the 2026 China International Agricultural Machinery Exhibition (CIAME 2026) in Tianjin on 26 October. The display featured tyre solutions tailored to modern agricultural needs, with emphasis on large-scale field cultivation and fall harvesting applications.

Rising performance demands across smart, high-end and environmentally sustainable farming have prompted the company to steadily expand its research and development investment in agricultural tyre applications. PRINX CHENGSHAN has built a comprehensive portfolio for large agricultural machinery, including tractors and combine harvesters, delivering integrated solutions for varied operating conditions along with service support spanning the entire product life cycle.

The TX600 and TX700 radial tyres, intended mainly for tractors, each offer distinct advantages. The TX600 pairs large tread blocks with a proprietary cut- and puncture-resistant rubber compound, ensuring stable driving, dependable handling and puncture resistance during high-speed transfers between work areas. The TX700 employs a high-strength carcass and belt construction to deliver strong load capacity and traction, even in muddy, difficult fields.

For combine harvesters, the TX2000 raises load capacity by 20 percent through high-flexion characteristics, while its low inflation pressure and larger contact patch lessen soil compaction, reconciling efficient operations with farmland protection. The TB500 bias-ply tyre, a notable addition to the tractor range, features a deep tread and large, robust blocks for excellent traction, wear resistance and puncture resistance, sustaining stable, slip-resistant performance in mud and gravel.

Looking ahead, PRINX CHENGSHAN plans to continue advancing agricultural tyre innovation, targeting the evolving requirements of modern equipment and practical field challenges. The company aims to collaborate closely with partners throughout the agricultural machinery supply chain to enhance the quality and efficiency of modern farming and support a stronger agricultural sector and greater food security in China.