As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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Tegeta Green Planet, in collaboration with Shine Energy, recently conducted an educational initiative at Gergeti School for students in grades 8 through 10. The session was designed to foster awareness about sustainable development among the younger generation.

The programme, titled ‘A Sustainable Future: Environment, Transport and Energy’, centred on the impact of daily human activities on the planet. Discussions emphasised the critical need for proper waste segregation, resource conservation and the adoption of renewable energy sources to mitigate environmental degradation.

A significant portion of the event focused on the hazardous nature of waste tyres, used oils and batteries. Students were informed about the severe consequences of improper disposal, including contamination of natural resources, and were shown how recycling can recover valuable materials. The concept of Extended Producer Responsibility was also introduced, highlighting the legal and ethical duties of manufacturers and importers to manage their products' lifecycle. Tegeta Green Planet’s role in assisting companies with these obligations was a key point of the presentation.

The interactive session encouraged active participation through group discussions and practical exercises. Students collaborated to solve environmental challenges, reinforcing their learning through real-world applications. All attendees received certificates and gifts at the conclusion of the event. This visit is part of a broader, ongoing effort by both organisations to promote responsible consumption and environmental stewardship in educational settings, aiming to empower students to make informed, sustainable choices in their everyday lives.

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Sri Trang Agro-Industry Public Company Limited (STA), the world's largest fully integrated natural rubber enterprise and a leading Thai rubber glove manufacturer, has announced a significant strategic diversification through its subsidiary, Sri Trang Rubber and Plantation Company Limited. The new initiative, named the ‘Sri Trang Palm Growing a Sustainable Future’ project, represents a major step in bolstering the group's long-term business resilience and expanding its operational portfolio.

The project entails a substantial investment exceeding THB 60 million (approximately USD 1.80 million) to pilot oil palm cultivation across a total of 1,461 rai of land, which will accommodate approximately 28,072 trees. These planting areas are strategically located across five key provinces, including Chonburi, Rayong, Sa Kaeo, Surat Thani and Songkhla. The group is implementing its Asset Optimisation strategy, integrating modern agricultural technologies and adhering to its core ESG principles to guide the project's development, with the first harvest anticipated to commence by 2029.

This foray into the palm oil sector is designed to strengthen the Sri Trang Group’s overall business capabilities and enhance portfolio resilience, laying a robust foundation for sustainable long-term expansion. The initiative seeks to maximise the use of existing resources and operational networks while capitalising on new business opportunities, all while maintaining a strong commitment to community, social and environmental responsibility.

A formal kick-off event was held on 19 June 2026, in Sadao District, Songkhla Province, to mark the project's official commencement. The ceremony saw the active participation of company executives and employees, who together planted the first palm tree, symbolising the group's dedication to building a sustainable new venture and generating lasting value for both society and the environment.

Veerasith Sinchareonkul, Chief Executive Officer, Sri Trang Agro-Industry Public Company Limited, said, “The ‘Sri Trang Palm Growing a Sustainable Future’ project reflects the Group’s commitment to leveraging organisational potential and optimising the use of the Group’s resources, based on the Asset Optimisation concept. This involves developing the Group’s land to create long-term added value while growing responsibly alongside our communities and creating lasting value for society and the environment. For Sri Trang, this project is not just about expanding into a new cash crop but a significant step in creating shared value for all sectors. It promotes employment, creates jobs, supports the local economy and lays the foundation for stable and sustainable growth in the future. The palm trees planted through this initiative symbolise the Group’s intention to grow alongside the community and pass on a sustainable future to society in the long term.”

Udom Pruksanusak, Chief Executive Officer (Plantation), Sri Trang Rubber & Plantation Company Limited, said, “Sri Trang prioritises a systematic approach to developing its palm oil business, from site selection and the use of quality seedlings to plantation planning and modern agricultural management. In the first phase of planting, the largest proportion of the initial investment has been allocated to Songkhla Province, accounting for 43 percent of the total planting area, as it is suitable in terms of climate conditions, rainfall patterns, infrastructure readiness and connection to the Group's operational and logistics network, which will help maximise the efficiency of plantation management.

“In addition, the project operates under the ESG principles, focusing on sustainable land management, soil and water conservation and the application of technology and innovation, such as geographic information system (GIS), drone technology for agricultural operations, digital field monitoring systems and data-driven decision-making, to maximise operational efficiency, reduce environmental impact and support the sustainable development of surrounding communities. The Group expects to begin commercial harvesting within approximately three years, or around 2029, and will closely monitor the growth trends of the palm trees, the productivity of the selected palm varieties and the overall performance in order to consider development guidelines and opportunities for further expansion of planting areas.”

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Maxion Wheels has graduated the first Indian cohort of its Formare vocational education programme and launched a second intake, marking the expansion of the initiative into Asia.

The programme, introduced in India in 2024 through a partnership between the Iochpe Foundation of Brazil and Savitribai Phule Pune University (SPPU), combines classroom education with practical manufacturing training for students from underprivileged communities.

Twenty-six students enrolled in the inaugural cohort, with 23 completing the programme and receiving a diploma in Manufacturing Technology. Those who continue for a third year at SPPU will be eligible for a university graduation certificate.

According to Maxion Wheels, 87 percent of the graduates will begin their professional careers at the company's Pune operations.

"The graduation of our first Formare class in India is a proud and meaningful achievement, both for our students and for Maxion Wheels," said Sutheep Ratnabhas, President of Maxion Wheels' Asia Business Unit. "This programme reflects our belief that investing in education and skills development can transform lives while strengthening our communities and our business. We are especially encouraged and fortunate to see these young professionals beginning their careers with us."

The company also inaugurated the programme's second cohort, comprising 27 students, including six women, who account for 22 percent of the intake.

The ceremony at SPPU was attended by Mark Sinar, Vice President, Global Human Resources and Safety & Sustainability at Maxion Wheels, Rahul Vaidya, Managing Director of Kalyani Maxion Wheels, university representatives and the families of graduating and incoming students.

Graduates described the programme's impact on their personal and professional development.

"Formare has given me the confidence, skills, and opportunity to build a better future for myself and my family," said Aman Mulla. "I am proud to start my career with Maxion Wheels and excited for what lies ahead."

Abha Kamble said: "This programme opened doors I never thought possible. The combination of learning and hands-on experience has prepared us for real-world challenges."

Originally established by Brazil's Iochpe Foundation, the Formare programme has operated for more than three decades and has trained more than 28,000 young people. Maxion Wheels said it plans to introduce the programme in Türkiye later this year.

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Continental has transformed its European Roadshow into a long-term customer engagement platform, scheduled to traverse the continent through 2027. The initiative delivers the company’s newest commercial vehicle tyre technologies, trailer solutions and digital services directly to fleet operators. Following successful kick-off events in the Czech Republic and Denmark, the mobile tour is set to visit Norway and Finland, with further destinations to be announced.

This expanded programme underscores Continental’s strategic commitment to deepening customer ties through direct interaction. The initiative directly addresses critical fleet management concerns, including total cost of ownership, operational efficiency and the ongoing digitalisation of transport logistics. The company aims to position itself as a partner in solving real-world operational challenges.

Central to the roadshow is the Showtruck, a mobile consultation and demonstration hub that allows fleets to experience Continental’s portfolio within their local markets. Attendees navigate themed stations that link product innovations to practical fleet applications and everyday operational hurdles. A primary focus is the Generation 5 tyre portfolio, engineered for enhanced mileage, reduced rolling resistance and superior durability, alongside trailer tyre options and a preview of the upcoming Conti Efficient Pro HT 5.

The roadshow also highlights ContiConnect, a digital tyre monitoring system that supplies real-time data and actionable intelligence to support predictive maintenance and increase operational transparency. Traveling thousands of kilometres across Europe through 2027, the platform engages fleet operators, logistics firms, dealers and industry partners. By merging products, digital services and technical expertise, Continental reinforces its dedication to efficient, digitally connected transport solutions, with additional tour dates to be revealed.

Ivonne Bierwirth, Head of Marketing Communications – EMEA, Continental, said, "Fleet operators are under increasing pressure to improve efficiency, control operating costs and meet evolving industry requirements. The Roadshow allows us to engage directly with customers and demonstrate how our tyre technologies, digital solutions and expertise can help them address these challenges in their daily operations."

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