The Rough Trek: The Journey of ISO 9001 and Quality Management

The Rough Trek: The Journey of ISO 9001 and Quality Management

As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • Systems approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

Kuraray America's Project Kuralytix Secures Finalist Spot In 2026 IChemE Global Awards

Kuraray America's Project Kuralytix Secures Finalist Spot In 2026 IChemE Global Awards

Kuraray America, Inc. has announced that Project Kuralytix has secured a finalist position in the 2026 IChemE Global Awards, a competition run by the Institution of Chemical Engineers. The entry, officially titled ‘Project Kuralytix: Unifying Five Legacy Systems for Predictive Reliability at Kuraray America’, sits among six shortlisted candidates in the Digitalization, AI and Automation Award category, which celebrates creative deployment of digital tools across chemical engineering.

The La Porte, Texas, facility serves as the backdrop for this initiative, which takes on a persistent industry hurdle: making sense of enormous volumes of operational and reliability data so that decisions can be reached swiftly and with greater confidence. Through a partnership with Pinnacle and its Newton platform, five formerly siloed systems were merged into one cohesive reliability platform. The blending of machine learning with quantitative reliability optimisation empowers teams to forecast equipment breakdowns, weigh their potential operational fallout, sequence maintenance tasks and channel resources towards maximum benefit.

Demonstrated results underscore how analytics can reshape manufacturing reliability management. The effort revealed avenues for trimming process-related reliability losses and assisted in sidestepping production interruptions by flagging equipment decay earlier. Reliability calculations that once consumed days now finish in minutes, while maintenance strategy shifts from reactive, time-based choices toward proactive, data-driven reliability management. Taken together, these improvements reinforce asset reliability, bolster process safety and yield quantifiable operational value.

Kuraray America conveyed pride in earning international acknowledgment alongside fellow organisations propelling chemical engineering innovation. The distinction reflects the teamwork, technical proficiency, and commitment of the La Porte team and its Pinnacle collaborators, whose efforts brought Project Kuralytix to fruition. The company voiced gratitude to all contributors to the project's development and rollout, citing Charles Neal, Daniel Velasquez, Jennifer Lawrence and Kevin Birkby.

Yokohama Tire Recalls 610 GEOLANDAR M/T G003 Tyres Over Sidewall Compound Defect

Yokohama Tire Recalls 610 GEOLANDAR M/T G003 Tyres Over Sidewall Compound Defect

Yokohama Tire Corporation has notified NHTSA of a voluntarily recall covering two sizes of its GEOLANDAR M/T G003 Light Truck tyre line. The affected sizes are LT245/75R16 120/116Q and LT285/70R17 121/118Q, produced at the company's Mie Plant in Japan from 31 May to 6 June 2026. Approximately 610 tyres are believed to be involved in the action.

Initiated in accordance with NHTSA regulations, the recall stems from the possible use of an improper compound in the sidewall during manufacturing. Reduced adhesion could lead to carcass-ply separation, air leakage or rapid air loss. Such loss of inflation pressure may diminish vehicle control and heighten crash risk.

Enviro Adopts Revised Reorganisation Plan With Reclassified Creditor Groups

Enviro Adopts Revised Reorganisation Plan With Reclassified Creditor Groups

Scandinavian Enviro Systems AB (publ) has adopted a revised reorganisation plan proposal, including a debt settlement, as it continues through company reorganisation proceedings that began on 27 February 2026. The new proposal supersedes the version published on 26 August 2026 and centres chiefly on reclassifying affected parties into groups. The reorganisation, initiated by a Gothenburg District Court decision, has been extended twice, most recently until 27 November 2026.

The earlier plan was circulated to affected parties in late August, and feedback received since then, together with the Company's own deliberations, prompted the revised submission. Under the new classification, five groups remain, but the former Group A – comprising creditors asserting a right of retention – has been removed, with those creditors moved into the non-preferential category. Group A now contains only the Company's auditor, PwC, whose statutory audit claim is treated as preferential and slated for full payment. Enviro has asked the retention-asserting creditors to substantiate their rights without success, and it considers preferential treatment unwarranted, especially as the property concerned holds no going-concern value for the Company.

The settlement terms for remaining creditors are untouched: public-law claimants and non-related non-preferential creditors are offered 30 percent, while related creditors receive nothing. Payments fall due within three months of the plan gaining final, non-appealable status, though disputed claims await final resolution or binding settlement. Financing comes from a convertible loan and warrants arrangement concluded with Nordic Restructuring and Growth Capital 1 on 26 August 2026, with SEK 35 million earmarked for the settlement as new financing carrying a general right of priority.

The revisions aim to produce a grouping that accurately mirrors creditors' legal standing, thereby yielding a plan capable of adoption by affected parties and confirmation by the district court. The revised proposal will accompany the reorganisation administrator's report when sent to affected parties, and Enviro plans to seek plan proceedings shortly, at which point voting will take place. The full revised plan will be available on the company website.

GitiSport e.GTR2 Pro Claims Guinness World Records Title With 503.17 kmph Run

GitiSport e.GTR2 Pro Claims Guinness World Records Title With 503.17 kmph Run

Giti Tire has secured a Guinness World Records title for the highest speed achieved by electric vehicle tyres, following a run in which its specially engineered GitiSport e.GTR2 Pro tyres reached 503.17 kmph (312.65 mph). The record was set on 1 November 2026 on a specially secured section of the Sheikh Khalifa Bin Zayed International Road (E11) in Abu Dhabi’s Al Dhafra Region, surpassing the previous benchmark of 496.22 kmph set at ATP Papenburg in Germany in September 2025.

The achievement was marked on 6 November 2026 at a ‘Celebration of Speed’ event at Burj Khalifa in Dubai, where Dr Enki Tan, Executive Chairman of Giti Tire Group, received the official Guinness World Records certificate. German professional racing driver Marc Basseng drove the YANGWANG U9 Xtreme during the record-setting attempt.

The GitiSport e.GTR2 Pro resulted from more than three years of collaborative development, engineering innovation and rigorous testing. Designed to withstand the extreme forces of an electric hypercar producing over 3,000 PS, the bespoke tyre features high-strength aramid fibre reinforcement and a specialised racing profile. Giti’s engineers worked closely with YANGWANG and Basseng throughout the programme, refining performance according to vehicle dynamics, aerodynamic changes and driving feedback, and further optimised the tyres for the Abu Dhabi highway conditions with critical technical support.

For Giti Tire, the title reflects the strength of its international research and development network, technical expertise and ability to collaborate with leading manufacturers on demanding projects. With 75 years of tyre manufacturing experience and a presence in more than 130 countries, the company continues advancing engineering capabilities across passenger car, commercial vehicle and high-performance tyres. Its expertise is recognised through extensive Original Equipment partnerships, and lessons from extreme-speed projects contribute to wider development priorities including braking, handling, comfort, efficiency and durability.

Basseng said, “When you're pushing the limits of speed, confidence is everything. Having worked closely with Giti's engineers throughout this journey, I've developed tremendous trust in their expertise, dedication and attention to detail. Knowing that every detail had been carefully tested, checked and prepared gave me the confidence to focus entirely on driving and push beyond what we had previously achieved.”

Dr Tan said, “This will be marked as a true Milestone in Automotive history, going beyond 500kmph in an electric vehicle is an industry game changer. Giti and YANGWANG have together pushed beyond the limits of technology to attain the ‘Highest Speed Achieved by Electric Vehicle Tires’. This achievement is a testament to innovation, dedication and the relentless pursuit of excellence demonstrated by our global research and development teams. We engineer tyres that perform under the most extreme conditions. Beyond setting records, this partnership reinforces our commitment to advancing tyre technology, delivering innovative solutions for the evolving automotive industry and inspiring greater confidence in the Giti brand among vehicle manufacturers and motorists worldwide.”