The Rough Trek: The Journey of ISO 9001 and Quality Management

The Rough Trek: The Journey of ISO 9001 and Quality Management

As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • Systems approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

Plannex Recycling And REGOM Partner To Automate Tyre Recycling In India

Regom

Plannex Recycling has entered into a strategic partnership with French technology firm REGOM to establish a closed-loop tyre recycling system in India. The collaboration aims to replace manual sorting with AI-powered identification and X-ray technology to improve traceability and processing safety.

The initiative addresses operational challenges in the Indian recycling sector, including labour shortages and equipment damage caused by hidden contaminants such as batteries and TPMS sensors. By automating the identification process, the companies intend to create a verifiable data trail for Extended Producer Responsibility (EPR) compliance.

Plannex will deploy REGOM’s automated systems to classify light vehicle, truck and bus tyres. The technology uses AI vision to categorise tyres by type and condition, while an integrated X-ray unit scans for metal fragments and electronic components before materials enter the shredder. This process reduces the risk of plant shutdowns and fire hazards.

Key features of the system include:

  • Contaminant Detection: X-ray scanning for batteries and sensors to protect downstream machinery.
  • Data Traceability: Automated, time-stamped records of material flows to support EPR audits.
  • Regulatory Readiness: Support for RFID infrastructure and Digital Product Passport (DPP) requirements aligned with EU standards.
  • Downstream Optimisation: Classification of tyres for specific uses, including retreading, mechanical recycling and pyrolysis.

Yashraj Bhardwaj, Co-Founder and CSO, Plannex Recycling, said, “India’s tyre infrastructure undoubtedly has the potential to scale and improve, but we need the right tools and infrastructure to match the ambition. Our newly forged partnership with REGOM paves the way for us to move from reactive, manual operations to a data-driven, verifiable system, where the quality of every output stream can be demonstrated. We are pleased to collaborate with REGOM, which has incredible expertise in the tyre solutions segment, and look forward to a fruitful partnership.”

Arthur Wagner, Director, REGOM, stated, “We are excited to join hands with Plannex, which has contributed immensely to shaping India’s recycling and waste management sector. What we have built together is the data backbone for a circular tyre economy. When every tyre is identified, tracked, and routed based on its actual condition and composition, the entire recycling system becomes more efficient and transparent. We look forward to working with the Plannex team to achieve our shared vision and ensure a long-standing relationship.”

Continental Reaches Key Sustainability Milestone With Complete Phase-Out Of Coal And Heavy Fuel Oil

Continental Reaches Key Sustainability Milestone With Complete Phase-Out Of Coal And Heavy Fuel Oil

Continental has achieved a key objective within its global sustainability framework by permanently eliminating the use of coal and heavy fuel oil at all of its tyre manufacturing sites. Effective January 2026, all facilities have transitioned to alternative energy solutions for producing the steam essential to tyre production and facility heating. This new energy landscape incorporates biomass, biogas, renewably sourced electricity and supplemental fuels like liquefied petroleum gas and natural gas to maintain a consistent and reliable energy supply.

In the early part of the last decade, more than a third of Continental’s global tyre plants depended on coal and heavy oil to meet their thermal needs. This reliance was largely due to the necessity for stable heat output and dependable operations, particularly in regions lacking robust gas or electrical grids. Today, through sustained, strategic investment, every Continental tyre plant operates on a customised blend of these cleaner energy carriers.

A substantial portion of energy in tyre manufacturing is dedicated to thermal processes, most notably vulcanisation, which imparts the essential elastic characteristics to rubber. While steam for this purpose has traditionally been generated from fossil fuels, emerging electric technologies are now enabling a more adaptable and energy-efficient approach.

Beyond thermal energy, Continental has secured its electricity from renewable sources since 2020 and is actively increasing its onsite generation capabilities. This comprehensive strategy yielded significant results in 2025, with the greenhouse gas intensity of its manufacturing dropping by over 10 percent from the prior year and approximately 70 percent from the 2019 baseline. The decisive move away from high-emission energy carriers has alone resulted in a reduction of roughly 180,000 metric tonnes of CO₂ from tyre production over the last four years.

The specific composition of energy sources at Continental’s various locations is inherently diverse, reflecting local infrastructure, resource availability and market conditions. However, a universal principle applies: a definitive pledge to abandon coal and embrace sources with a diminished carbon footprint. The plant in Gqeberha, South Africa, which once relied on coal for steam, now primarily utilises biomass, with LPG addressing its remaining needs. A parallel evolution occurred at the Kalutara facility in Sri Lanka, where the introduction of a second biomass boiler last year completed the phase-out of heavy oil, allowing all steam to be generated from renewable biomass. In Otrokovice, Czech Republic, Continental collaborated with its local energy provider to realign steam production with its climate ambitions. This partnership led to a gradual conversion of the power plant’s fuel base from coal to biomass and natural gas, now supplying the tyre plant with steam that is predominantly biomass-generated, a shift that also benefits the wider community through cleaner district heating.

The comprehensive switch to alternative energy sources for steam generation is a tangible manifestation of Continental’s broader dedication to sustainability. The company persists in enhancing energy efficiency and amplifying its reliance on renewables throughout production. These concrete actions and transparent reporting have garnered external acknowledgment, evidenced by an A- rating from the CDP in 2025 for climate leadership and emissions reduction.

Dr Bernhard Trilken, head of Manufacturing and Logistics at Continental Tires, said, “For us, coal and heavy fuel oil are a thing of the past. The future increasingly lies in renewable energies. By relying on a smart mix of energy sources – increasingly renewable and ideally generated directly on site – we are making our manufacturing more independent and therefore more resilient.”

Henning Mühlenstedt, Head of Future Technologies and Sustainable Infrastructure, Continental Tires, said, “We have significantly reduced our production-related CO₂ emissions, thanks to continuous investments in electrification and changing the energy sources used for heat generation at our plants worldwide.”

Pirelli Secures Spot In Top 1% Of S&P Global Sustainability Yearbook 2026

Pirelli Secures Spot In Top 1% Of S&P Global Sustainability Yearbook 2026

Pirelli has secured a position in the top one percent of the S&P Global Sustainability Yearbook for 2026, distinguishing itself as the exclusive tyre manufacturer globally to achieve this distinction. This marks another consecutive year the company has been featured at this elite level. The annual publication evaluates the environmental, social and governance performance of over 9,200 corporations worldwide, with a place in the top percentile representing the pinnacle of its assessment framework.

This honour is a direct result of Pirelli’s performance in the 2025 S&P Global Corporate Sustainability Assessment, where it attained 86 points. This score was the highest recorded within both the Auto Components and Automobiles industry sectors. The recognition underscores the company’s commitment to embedding responsibility and innovation into its core business strategy.

Giovanni Tronchetti Provera, the company’s Executive Vice President for Sustainability, New Mobility and Motorsport, views this continued recognition as validation of their efforts to weave responsible practices into operational choices. The company’s priorities, which focus on technological advancement, transparent supply chain management and a strong emphasis on safety and employee development, are central to building long-term value and maintaining competitiveness. The Sustainability Yearbook is a leading annual publication that highlights top-performing companies based on data from the Corporate Sustainability Assessment, a tool renowned for providing detailed, sector-specific comparisons of key sustainability metrics.

Prinx To Play Lead Role In Garrett Truck Sport Partnership From 2026 Season Onwards

Prinx To Play Lead Role In Garrett Truck Sport Partnership From 2026 Season Onwards

Prinx has announced an evolution in its enduring partnership with Garrett Truck Sport, marking a new chapter in their collaboration from the 2026 season onwards. The tyre manufacturer will assume lead brand status within the team’s motorsport programme, bringing a sharper brand focus and renewed drive to the initiative. This strategic shift is intended to strengthen the programme’s identity both on and off the track while elevating visibility for the Prinx brand and reinforcing the technical commitment that underpins the project. It also ensures closer integration between motorsport activities and the company’s wider commercial objectives across Europe.

The decision follows a strategic meeting in London, where Prinx representatives and the Garrett Truck Sport management team reviewed the 2025 season and aligned on the future direction. Driver Luke Garrett also took part in the discussions, which centred on creative alignment and the expression of the partnership throughout the 2026 season – from trackside presence to broader communications. With Prinx now taking the lead, the partnership aligns closely with the brand’s expanding footprint in the European commercial tyre sector and the ongoing rollout of its Truck and Bus range.

While Prinx assumes the flagship role, the wider brand portfolio remains integral to the programme. Austone Tires, Fortune Tires and Chengshan Tires continue to operate under the group’s unified motorsport platform, ensuring clarity and consistency for partners across Europe. From a commercial standpoint, the transition strengthens Prinx’s position in the European market.

Beyond track visibility, the partnership serves as a platform for genuine connection. Throughout the 2026 European Truck Racing Championship, Prinx will host selected partners and guests through a tailored hospitality programme at major events, fostering shared experiences and deeper collaboration within an authentic motorsport setting.

Ari Salah, Marketing Manager, Prinx, said, “This is a great opportunity for the PRINX brand to gain greater visibility and bring our portfolio into the spotlight. We are looking forward to the upcoming events and are pleased to share this journey with our partners. Updated Prinx flagship branding and livery will be revealed ahead of the 2026 season.”

Adrian Costache, Commercial Director, Prinx, said, “Taking the lead brand role allows us to focus the partnership more clearly on our commercial priorities in Europe and to support our partners with a strong, consistent presence throughout the season.”