As far as Quality Management System (QMS) certification is concerned, my first exposure was to ISO 9000: 1994, about seven years after the first ISO 9000 standard emerged from the former BS 5750. The 20 + auditable QMS requirements has resulted in a bewildering and voluminous mass of documentations. It was virtually a system of documents, contrary to a documented system. According to the standard, the company was expected to establish, implement and maintain a documented procedure for all the auditable requirements of the standard. It was a period when the standard was spreading like bush fire, creating a gold mine for Consultants who thrived on the ignorance of the client companies. Preparation and maintenance of the documentation alone, engaged considerable managerial time, and hence the tendency to consider ISO 9000 based QMs as an area separate from the Quality Assurance and other operational functions which has still continued to the present day. This created some dichotomy between the ISO Department and the other functional sections resulting in conflicts. On doing the QMS audits, as an independent auditor for many companies, I have the experience of being confronted with a cart-load of files and documents. This was of course before, the soft copy methodology firmly got established. Many of the External Auditors, spent considerable time, in checking Document and Records, in scrutinizing document reference and revision numbers of even the less significant documents and formats, rather than concentration on the more important requirements. In this respect, I have a great respect for one of the very senior officers of the Sri Lanka Standards Institution, whose approach was to study the operational relationships and their effectiveness.

The transition in to ISO 9001:2000 saw some very significant and far-reaching changes, which the industries, took about one to two years to fully realize. It was a challenge for the auditors and the Certification bodies as well. A careful scrutiny of the eight principles of quality management, will show that they are nothing else but common business sense. The eight principles are:

• Customer focus
• Leadership
• Involvement of people
• Process approach
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relations.

 A casual glance at the principles, will reveal that it is about common sense of good managerial practices., irrespective of whether one goes for certification or not. However, it was an uphill task to grapple these concepts and integrate them holistically in to the quality management systems. Process approach in very simple terms means how to relate the inputs to outputs through the value adding conversions and how to control the activities, realize the desired results. It is directly related to the traditional definition of productivity, namely the ratio of out puts to inputs. What was difficult to comprehend was the fact that, the other seven quality management principles also provide inputs for the process approach. As an example, the auditors found it a grey area when it comes to evaluating leadership, in the context of the process approach. Regarding the establishment of the Quality Policy, which in turn is a requirement under leadership, I have seen many quality polices with attractive wordings which more often serve as show pieces. Very few companies have used the quality policy to provide direction for the setting up of quality objectives. One of the meaningful but concise quality policies I have seen is “We do everything, correctly, right first time at all times’’.

While the 2008 version of the ISO 9001 standard consisted of some notional changes only, the 2015 version signified a complete change of the concept of quality stressing the importance of quality in business strategy, by considering the impacts of external and internal factors and the expectations of internal and external parties on quality and including risk management as an important aspect of quality. Although the prime focus on ISO is product or service quality, companies cannot ignore the impact on quality, which covers product quality (Q), Price (P), and Delivery (D). The recent impacts of Covid-19 pandemic on the above aspect of quality, was amply seen throughout the world. The above requirements under the Organization Context, is a move in the right direction, in integrating quality in to all aspects of the business. However, most companies and even auditors, consider this in isolation as another requirement of the ISO 9001, which need minimum compliance. Similar comments can have made on the Identification of the risks and opportunities of the operational processes.

Product and service quality is used by most companies as means of maximizing the profit. The Nobel Prize Winner in Economics, Milton Friedman in 1970, stated that the sole responsibility of a business is to “use its resources to increase its profits. As a result of the rapid growth in consumerism, both locally and globally, business firms operate in a challenging and continually changing business environment. The rapid change is supported by rapidly expanding technology, and particularly of information technology. Dynamic organizations are making serious efforts to keep abreast of developments, in the changing business environment, while many traditional and conservative organizations are failing. Change has become inevitable.”

While we cannot find any fault with this approach, one cannot overlook the Social and Environmental bottom lines, which together with the Economic bottom-line, constitute the Triple Bottom of Sustainable development. The role of quality management on the social and environmental bottom lines, is a concept that has great potential in the modern-day concept. The reduction of scarp and rejects, especially in the tyre industry, will improve the environmental performance, while reducing the health and fire risks, often caused by irresponsible dumping.

 Internal and external communications under the requirement 7.0, Support of the ISO 9001 and 14001:2015 standards are another area where adequate attention has been given. Despite the great advances in ICT, we can trace miscommunications as the root cause of most of the Non- conformance report raised during the QMS audits.

John Ruskin, the English author, (1819 -1900 ) once said, “ Quality is never an accident. It is always the result of intelligence effort.” I have seen this famous quote adorning the walls in some offices of CEOs and Senior Managers. However, the perennially repeating non-conformances related to quality in a large number of companies, make me to wonder whether the management and the mangers, “walk the talk.” Companies have in their procession, a handy tool, in the disguise of ISO 9001:2015, to enable them to establish the standard procedures, (SOPs), operate them and control, but many consider it as something to worry about only during the external audits of the certification bodies.

In this respect, it is worthy of mentioning that, in my country Sri Lanka, there is a famous Buddhist Cultural Pageant, in August every year, that attracts locals as well large numbers of tourists from across the globe. For the past 400+ years, this event follows the SOPs, without any, awareness of the ISO 9000, emphasizing that there is no magic or mystery about ISO, but the prevalence of good common sense. (TT)

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Sun Auto Tire & Service has reached a major milestone with its new Plaza Tire Service outlet in Bowling Green, Kentucky, officially marking the company's 600th store. Since 2017, the organisation has surged from roughly three dozen locations to a dominant force within the independent tyre and automotive service sector.

The Bowling Green facility offers premium tyre products alongside skilled mounting, alignment, balancing, puncture repair and full mechanical work. Patrons benefit from digital booking and electronic vehicle health reports, all under the firm's philosophy emphasizing transparency and attentive treatment. This launch coincides with the group securing Better Business Bureau (BBB) recognition across its entire portfolio.

Beyond retail, the company is supporting local academic and athletic pursuits. Partnering with the Southcentral Kentucky Community and Technical College Foundation, it has funded two student scholarships. A Drive With Purpose initiative partners with the high school cheerleading squad, with a share of oil change revenue directed to the programme over the coming month.

BBB accreditation denotes adherence to honest dealings and clear communication, offering consumers a reliable benchmark. As Sun Auto celebrates this landmark, its customer pledge and accredited standards demonstrate a sustained commitment to responsible service across its nationwide footprint.

Tony Puckett, Chief Executive Officer, Sun Auto Tire & Service, said, "This milestone represents far more than a store count. Reaching 600 locations is a testament to the thousands of teammates who deliver exceptional service every day and the customers and communities who trust us with their vehicles. As we continue to grow, our focus remains unchanged: providing clear communication, trusted guidance and expert care through the local brands our customers know and rely on."

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Dunlop Motorcycle Europe and Avon Tyres are set to showcase their combined expertise in cruiser, touring and custom motorcycle tyres at the upcoming European Bike Week, one of the continent’s largest gatherings for riders. The event unfolds along the shores of Austria’s Faaker See and routinely draws tens of thousands of enthusiasts with its mix of live entertainment, custom bike displays, demo rides and a broad spectrum of industry exhibitors.

Reinforcing its deep-rooted ties with Harley-Davidson, Dunlop will again sponsor the event’s signature Harley-Davidson Parade. Both tyre manufacturers will occupy separate exhibition spaces, continuing a joint presence at major trade fairs that began after Avon became part of the Goodyear family in 2022. Their stands will feature Dunlop’s co-branded Harley-Davidson tyres and Avon’s expanded Cobra Chrome line for custom cruisers, while Dunlop additionally offers a hospitality bus and the returning Ape Hanger Challenge, where daily winners earn a free set of co-branded tyres.

Earlier this year, Dunlop was named exclusive tyre supplier for the Harley-Davidson Bagger World Cup, providing racing tyres for the MotoGP-supporting series. Attendees may combine the festival with the 2026 Bagger World Cup finale, scheduled for 19–20 September at the Red Bull Ring in Spielberg.

The 2026 European Bike Week runs from 8–13 September at Faaker See. The Dunlop-sponsored Harley-Davidson Parade is set for 12 September, departing at noon from Rosental Street near the Pogöriacher roundabout and Harley-Davidson sculpture.

Roberto Finetti, Marketing Manager Motorcycle Europe, Goodyear, said, “Dunlop and Avon have a proud heritage in the cruiser and touring motorcycle segment, and European Bike Week is a fantastic opportunity to meet thousands of passionate riders from across Europe. We look forward to welcoming visitors to our stands, where they can discover our biggest ever range of Dunlop and Avon tyres for cruiser, custom and touring bikes, as well as take part in some fun challenges.”

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Kumho Tire USA has introduced the all-new Crugen GT Pro, a premium all-season touring tyre engineered for larger crossovers and SUVs. The latest addition delivers superior ride comfort and confident year-round capability while featuring one of the most robust treadwear warranties in its class. The launch responds to shifting consumer preferences towards larger vehicle platforms.

To commemorate the release, Kumho is offering a promotional incentive through October 31. Customers purchasing a set of four qualifying tyres will receive a USD 80 prepaid Mastercard, applicable to the new Crugen GT Pro and Road Venture HT, AT52 and RT models.

The Crugen GT Pro utilises K-Maxmile technology and a next-generation tread compound to achieve a 20 percent improvement in wear resistance over its predecessor. An optimised contact patch promotes even treadwear, backed by warranties up to 75,000 miles for H- and V-speed rated versions. K-Noise Defender technology and rounded tread block edges reduce resonance and road impacts, lowering interior noise by up to 0.8 decibels.

Reinforced shoulder blocks and a zigzag tread pattern enhance stability and high-speed handling for heavy SUVs and electric vehicles. K-Sipe Control technology and wider lateral grooves improve wet braking and light-snow traction, while Dual Performance Block Technology resists hydroplaning. Available now in 85 sizes from 16 to 22 inches, the Crugen GT Pro covers over 85 percent of the current crossover and SUV market.

Shawn Denlein, President – Sales and Marketing, Kumho Tire USA, said, “As crossovers and SUVs continue to dominate new vehicle sales, today’s drivers expect replacement tyres that combine long tread life, ride comfort and confident all-weather capability. Crugen GT Pro was engineered to deliver the premium performance today's drivers demand at an exceptional value that Kumho is known for.”

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TyreSafe has entered into a formal partnership with Knowsley Council to advance tyre safety awareness among motorists throughout the borough. This collaboration bolsters the council’s broader dedication to enhancing road safety and aligns with its strategic objective of reducing traffic-related harm on local highways.

Under this agreement, TyreSafe will supply practical educational materials that clarify driver responsibilities and guide proper tyre inspection procedures. The initiative is designed to empower road users to detect early warning signs of wear, incorrect pressure or damage, thereby preventing minor issues from escalating into hazardous failures. This educational push complements Knowsley’s existing road safety programmes, which integrate engineering improvements, public information campaigns and enforcement measures.

The urgency of this effort is underscored by recent collision data. Over the five-year period concluding in 2025, Knowsley recorded 945 police-attended road incidents, resulting in 262 casualties classified as killed or seriously injured, including 12 fatalities. With more than one billion vehicle miles travelled across the borough annually, proper vehicle maintenance is critical for safeguarding drivers, passengers and pedestrians alike. Tyres, being the sole contact point between a vehicle and the road surface, are fundamental to effective braking, steering and overall handling.

Regular condition checks are therefore essential, particularly given that regional enforcement operations frequently uncover illegal or defective tyres, which carry severe penalties and elevate accident risks. The TyreSafe-Knowsley partnership will facilitate joint campaigns, community engagement and educational events, ensuring clear tyre safety guidance reaches a wide audience. This initiative forms part of TyreSafe’s broader UK-wide strategy to foster multi-sector collaboration, recognising that lasting reductions in road deaths and serious injuries demand coordinated action across education, enforcement, engineering and vehicle safety standards.

Cllr Tony Brennan, Knowsley’s Cabinet Member for Regeneration and Economic Development, said, “Keeping people safe on our roads requires everyone to play their part, and our Vision Zero approach is focused on reducing the risk of people being killed or seriously injured. Making sure vehicles are safe and properly maintained, including their tyres, is an important part of protecting drivers, passengers and other road users. Tyres can have a significant impact on braking, steering and vehicle control, so ensuring they are legal and in good condition should be part of every motorist’s routine. We’re pleased to be partnering with TyreSafe to provide motorists with clear, practical information that supports our wider road safety work and helps people make safer choices on Knowsley’s roads.”

Stuart Lovatt, Chair at TyreSafe, said, “Tyre safety has an important role to play in keeping everyone using Knowsley’s roads safe. Whether someone is making a short local journey or covering significant distances, ensuring their tyres are legal, correctly inflated and in good condition is essential. Simple, regular checks can help motorists identify problems before they become a risk. We’re delighted to partner with Knowsley Council. Their commitment to Vision Zero and their work to improve safety across the borough makes this a particularly valuable partnership. By working together, we can raise awareness of tyre safety among road users and support the council’s wider efforts to make Knowsley’s roads safer.”

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